Central Registration

Working together to provide outstanding integrated health care to our communities delivering best patient outcomes with exemplary standards and compassion, Muskoka Algonquin Healthcare (MAHC) is a multi-site organization that includes Huntsville District Memorial Hospital Site and South Muskoka Memorial Hospital Site.

**ROLE**

As a Central Registration and Scheduling Clerk at Muskoka Algonquin Healthcare you will;
- Answer incoming telephone calls on main switchboard connecting callers to extension/area directing any complex inquiries to the appropriate individual or department after ascertaining the nature of the call.
- Greet patients/visitors to provide basic information and direction to appropriate contacts or services.
- Respond to inquiries regarding patient status utilizing hospital computer system and/or patient lists.
- Assist individuals wishing to pick-up or drop-off packages etc. during off hours.
- Ensure patient registration functions (inpatient/outpatient) are carried out in an efficient manner by interviewing patients/family to collect and process registration information.
- Process admission and discharge/transfer.
- Receive and process appointment/test requisitions in accordance with appropriate procedure and protocols efficiently.
- Respond to telephone calls from patients to book appointments.
- Schedule appointments via telephone, and interview patient to collect/validate demographics, financial data, and other required information, advising patient of any information required and what items to bring when arriving for appointment.
- Provide preparation instructions for appointment.
- Call the patient’s physician office directly or notify the patient directly regarding scheduling changes and/or cancellations of procedures.

**REQUIRED EDUCATION & CERTIFICATION(S)**
- Certificate in recognized Office Administration course or equivalent experience.
- Successful completion of Medical Terminology course.

**REQUIRED SKILLS & EXPERIENCE(S)**
- Significant recent clerical experience including excellent organization skills.
- Excellent keyboarding and computer skills having worked with spreadsheets and word programs, including speed and accuracy - 60 wpm.
- Excellent interpersonal, verbal and written communication skills.
- Excellent customer service skills.
- Ability to organize and control all functions within the department.
- Knowledge of office equipment (computers, fax, photocopier etc.).
- Ability to interpret instructions and fulfil as requested.
- Experience with Healthcare oriented software programs.
- Ability to exercise good judgement, take initiative and work independently.
- Previous Hospital experience.
- Must have the ability to exercise a high degree of diplomacy and tact; excellent customer service and interpersonal communication skills.
- Ability to effectively communicate via the telephone and in-person to serve the needs of patients/staff/visitors in a manner that is customer service oriented, efficient and productive, in a sensitive and caring manner.
- Must be highly flexible; able to accommodate changing needs of the department.
- Ability to work well under pressure with mínimal supervision.
- Willingness to workdays/nights/weekends.

**ADDITIONAL PERKS AT MAHC**
- Staff referral program (Earn up to $1000 for each successful Permanent Part Time and Permanent Full Time new hire you refer to MAHC)
- Enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
- Collaborative and supportive team environment

**WHY IS MAHC RIGHT FOR YOU?**

Imagine working in a place you love to visit on vacation A career with MAHC lets you do just that. We are located in one of the top international tourist destinations in Canada; positioned just two (2) hours north of Toronto in beautiful cottage country surrounded by vibrant natural beauty, pristine lakes, majestic forests and rocky shorelines.

Our communities are small in size but big in excitement; there are always local fundraisers, farmers markets, live events, pubs and locally owned stores to shop in. There are a variety of seasonal, year-round activities to keep you busy and fully embraced in the lifestyle that Muskoka has to offer from hiking, fishing, snowshoeing, downhill skiing, heading to Algonquin Park or Arrowhead Park for the day, running and cycling clubs, camping, sitting on a warm sunny patio downtown, or simply relaxing by the lake with your friends. Life here is good

**LET US HELP YOU MAKE YOUR MOVE**

Muskoka Algonquin Healthcare has launched the Housing for Healthcare initiative to help MAHC team members (both new recruits and existing staff) connect with housing options in our communities. For more information on this initiative click on this link Housing for Healthcare

**ADDITIONAL INFORMATION**

**Location(s)**: Multi-Site, working at both the South Muskoka Memorial Hospital (SMMH) located in Bracebridge and Huntsville District Memorial Hospital (HDMH) located in Huntsville.

**Department**: Central Regis