Network Field Support Specialist

2 months ago

Hamilton, Ontario, Canada Axiom Technologies Full time
About the Role

Axiom Technologies is a leading Global IT Services partner supporting medium to large-scale enterprises. This role will provide onsite/on-call assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities
  • Computer OS/Peripherals troubleshooting
  • Handling Different PC Operating Systems (Windows 7/8 and 10)
  • Performing Hardware Software Installation (understanding of deployment tools like SCCM)
  • Basic knowledge of SOE and group policies
  • Printer support
  • Good knowledge of MS Office tools installation & troubleshooting
  • Excellent customer service and people skills
  • Field experience supporting a variety of technologies and services
  • Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
  • Flexible schedule and commitment to work on demand when required
  • Good knowledge of Infrastructure support
  • Strong customer service ethic and great communication skills, both oral and written
  • Passionate about delivering quality no matter what you are doing
  • Microsoft Office applications
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • Microsoft Office Specialist (MOS) Certification
  • Flexible Work Arrangement (Rostering System)
What We Offer
  • Experience an array of different IT projects/work cases

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