Technology Quality Integration Manager

4 weeks ago


Ottawa, Ontario, Canada NAV CANADA Full time

About the Role:

NAV CANADA is seeking a highly skilled Technology Quality Integration Manager to join our team. As a key member of our Technology organization, you will be responsible for overseeing the migration of the Technology Business Management System (T-BMS) process from Safety and Quality to Technology Quality and its advancement.

Key Responsibilities:

  • Plan, organize, maintain, and direct an effective quality management system.
  • Initiate and implement quality improvement activities and changes to raise the performance of the department services, products, and staff.
  • Provide recommendations on strategic direction for quality systems implementation for the department.
  • Manage an effective compliance and controls program through the Compliance and Production Control team in collaboration with internal and external stakeholders.
  • Ensure that the departmental quality management system is aligned with the requirements of the regulator, Transport Canada (e.g. International Civil Aviation Organization [ICAO], Canadian Aviation Regulations [CARs]) and relevant national and international standards and legislation (e.g. ISO standards, Eurocontrol/ Radio Technical Commission for Aeronautics [RTCA] standards, Civil Air Navigation Services Organization [CANSO], Environment Canada, etc.).
  • Monitor trends and analyze risks related to quality processes within the department.
  • Support internal and third-party audits of the department (ISO auditors, commercial customers, Transport Canada, Safety and Quality, Controls) and participate in corrective/preventive actions for the department, including tracking and implementing of actions assigned.
  • Monitor and measure implementation of strategic and tactical plans and enables strategic and evidence-based decision-making within the business through implementation of projects, as aligned to the Chief Technology Officer (CTO) strategic objectives.
  • Manage the development of the appropriate governance functions and tools for change and risk management, and ensures alignment with corporate policies, practices, and guidelines.
  • Research and develop Policies, Procedures and Standards to ensure corporate consistency/alignment in Technology and communicates these plans to other leaders for their consideration.
  • Identify relevant quality and process-related training needs for the department and collaborate on the development and delivery of training.
  • Work collaboratively with stakeholders (e.g. ATM Solutions, CNS Systems, Technical Services, Technical Service Training, Safety and Quality, Internal Controls) in driving alignment and manages as well as tracks the realization of the benefits.
  • Responsible for operating budget of the team. Develops budgetary plans, projections, and recommendations based on short and long-term expected growth of the group and contractual projects. Accountable for the commitment of funds for related projects and activities, including use of salaried employees, contract costs and associated running costs.
  • Ensure the capacity of the team meets the capacity requirements, identifies issues and risks, and makes recommendations for resolution, mitigation, and improvement.
  • Manage the day-to-day activities of direct team by establishing the team's strategies, goals, performance indicators, objectives, priorities, work plans, milestone deliverables, financial and resource plans.
  • Create a positive and effective team culture through coaching, mentorship, positive leadership, and by conducting regular performance assessments of direct staff and establishing training strategies to target developmental needs.

Requirements:

  • Degree in Computer Science, Systems/Software Engineering, Information Technology, or other related Technology field or equivalent combination of experience, training, and education.
  • Minimum of 8+ years of technology experience.
  • Minimum of 3+ years of management experience.
  • Significant experience working in or closely with business and/or operational functions.
  • Experience in managing policies, standards and procedures documentation is an asset.
  • Experience working with governance frameworks.
  • Experience in managing process automation.
  • Experience in establishing and maintaining ISO standards (ISO 9001, 14001).
  • Experience in project management.
  • Knowledge of quality management systems and standards.
  • In-depth knowledge of technology processes, policies, and procedures.
  • Knowledge of SharePoint Online, PowerBI reporting, and other business tools.
  • Knowledge of change management, strategic planning, project management, budgeting and compliance management principles and practices.
  • In-depth Knowledge of business process improvement and modelling tools and practices.

What We Offer:

  • Competitive compensation and flexible benefits.
  • Defined benefit pension plan.
  • Opportunities for growth and development.
  • Flexible work arrangements.
  • Diverse and inclusive workforce.


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