Program Supervisor

4 weeks ago

Surrey, British Columbia, Canada Phoenix Society Full time
Job Title: Program Supervisor

Job Summary:

The Program Supervisor is responsible for the daily operations of Phoenix House, ensuring that operational and quality standards are consistently met. This role involves maintaining a safe, well-maintained, and healthy environment, as well as collaborating with community partners and other organizations within the Tri-Cities.

Responsibilities:
  • Risk Management:
    • Ensure the health and safety of all residents.
    • Lead incident management and reporting.
    • Act as an OHS member.
  • Staff Supervision:
    • Provide supervision, direction, coaching, and assistance to staff in completing daily operating tasks and routines.
    • Supervise medication administration and ensure accuracy and completeness of administration and documentation.
    • Orient, train, supervise, and evaluate new employees, volunteers, and practicum students on shift responsibilities and routines.
    • Motivate staff to maintain and exceed agency work standards.
    • Ensure all documentation for shift tasks, responsibilities, and routines is completed.
    • Perform other tasks and duties as required.
  • Client Support:
    • Role Modeling: Act as a positive role model for clients, teaching effective social and interpersonal skills through tasks of appropriate daily living and social activities.
    • Environmental Support: Contribute to maintaining a therapeutic environment following therapeutic community principles.
    • Monitor residents' behavior and activities, reporting to the program director as necessary.
Qualifications:
  • 2-year post-secondary diploma; preference given to those with a degree in a relevant discipline or equivalent.
  • 3+ years of experience working with marginalized populations, substance use services, mental health, corrections, or equivalent.
  • Experience in a non-profit setting is an asset.
  • Satisfactory completion of a criminal records check with vulnerable sector screening.
  • Satisfactory completion of Tuberculosis Screening form.
  • Satisfactory completion of Employee Immunization Record form.
  • First aid certification with CPR.
  • Valid driver's license.
Skills and Knowledge:
  • Knowledge of Windows, Microsoft Word, Excel, and database management systems.
  • Knowledge of and ability to operate standard office equipment, including telephone systems, fax machines, photocopiers, printers, and computerized building security monitoring systems.
  • High level of integrity and dependability, with a strong sense of urgency and results-orientation.
  • Strong problem-solving, analytical, and creative skills, with the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
  • Strong interpersonal skills and ability to communicate effectively in writing and verbally in English.
  • Demonstrated commitment to the social sector, with a passion for the organization's mission.
Competencies:
  • Approach to Work:
    • Demonstrate initiative, flexibility, adaptability, and resourcefulness.
    • Actively seek and incorporate feedback to inform continuous self-improvement.
    • Set goals, create, and implement action plans, monitor progress, and evaluate results.
    • Adeptly manage competing tasks and use time efficiently and effectively.
  • Job Knowledge and Quality of Work:
    • High degree of relevant and current job knowledge and skill.
    • Consistently produce accurate, thorough, high-quality work in a timely manner.
    • Build and promote a culture of health and safety in the workplace.
    • Implement and enforce best practices in health and safety within the workplace.
  • Judgment and Decision-Making:
    • Model independent thinking and creativity.
    • Demonstrate effective problem-solving skills.
    • Make clear, consistent, transparent, and timely decisions after contemplating various available courses of action.
    • Exercise sound judgment in the best interests of the organization.
  • Communication and Interpersonal Skills:
    • Express themselves clearly and professionally both verbally and in writing.
    • Display high emotional intelligence; use tact and diplomacy in dealing with sensitive, complex, and confidential situations.
    • Have a manner, style, and presence that makes a positive impression.
    • Listen to and consider others' views.
  • Personal Leadership:
    • Model the organization's core values of social justice, teamwork, social innovation, and strength-based practices.
    • Foster enthusiasm, energy, and commitment.
    • Take responsibility for personal actions, performance, and health.
    • Be reliable and accountable; show up on time ready to work.
  • Teamwork and Collaboration:
    • Effectively work with colleagues to ensure organizational success.
    • Champion positive working relationships with staff and external stakeholders.
    • Support an environment of openness and champion teamwork and communication across programs.
    • Leverage the expertise and experience of others for organizational success.

Salary: $30.15-$31.89 per hour.

Closing Details:

Closing Date: Internal applications will be accepted until 28th July 2024 at 5:00pm.

All employees, including laid-off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9. Internal applicants must notify their manager of their intent to apply. External applicants will be reviewed after internal applicants have been reviewed and interviewed. All qualified applicants are welcome to apply. Those shortlisted will be contacted.

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