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Area Retail Operations Manager
3 months ago
United Services Group is a prominent Canadian provider of facility maintenance solutions, catering to a diverse range of retail and commercial enterprises across the nation.
Compensation & Benefits: We offer a competitive salary and comprehensive benefits package, which includes health, dental, and vision coverage, along with a pension plan after one year of service.
Role Overview: The Area Retail Operations Manager is tasked with overseeing, directing, and executing the Janitorial Services scope across all store locations within the assigned territory, serving multiple customer brands.
Key Responsibilities:
- Performance Management: Supervise the effectiveness of our partners and cleaning staff.
- Store Operations: Manage overall store functions, including budgets, profitability, and key performance indicators (KPIs).
- Quality Assurance: Ensure adherence to quality standards and conduct regular audits.
- Training & Development: Facilitate training programs for staff and partners.
- Cost Control: Monitor and manage operational costs effectively.
- Revenue Growth: Identify opportunities to enhance revenue and profitability for each store and customer brand.
- Policy Compliance: Ensure alignment with company processes, policies, and guidelines.
Planning & Budgeting:
Engage in the formulation and execution of annual operational plans for customer brands, including budgeting and identifying potential sales opportunities. Develop both short-term and long-term strategies to ensure the sustainability and profitability of operations at the store level.
Establish strong relationships with customers and business partners, focusing on trust-building, service delivery, and brand representation.
Communication: Act as the primary liaison at the store level, facilitating communication between United Services Group and customers regarding all service-related matters. Address customer concerns promptly and effectively.
Process Compliance:
- Lead the implementation of process initiatives at the store level, collaborating with senior management to identify trends and gaps.
Conduct regular compliance walks and audits, ensuring adherence to established processes and standards.
Cost Management:
Oversee financial activities at the store level, including billing, invoicing, and budget management. Monitor expenses related to suppliers, subcontractors, and operational costs.
Workforce Management:
Co-manage performance evaluations and support the recruitment, training, and development of partners. Provide ongoing mentoring and coaching to enhance partner engagement and productivity.
Qualifications:
A degree in business administration or a related field is preferred.
