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Front Desk Hotel Representative

2 months ago


Castlegar, Canada Canadas Best Value Inn & Suites Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Hotel Clerk to join our team at Canadas Best Value Inn & Suites. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Information Provision: Provide guests with information on hotel facilities and services, including amenities and local attractions.
  • Clerical Duties: Perform various clerical tasks, such as faxing, filing, and photocopying, to support the front desk team.
  • Communication: Answer telephone calls and relay messages to guests and staff, ensuring prompt and accurate communication.
  • Special Needs Assistance: Assist guests with special needs, such as mobility or accessibility requirements.
  • Housekeeping and Cleaning: Perform light housekeeping and cleaning duties to maintain a clean and comfortable environment for guests.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and concerns in a professional and courteous manner.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience is an asset, but not required.
  • Work Conditions: Fast-paced environment with extended periods of standing.
  • Physical Capabilities: Ability to lift and move objects, as well as perform other physical tasks as required.
  • Personal Suitability: Client focus, excellent oral communication, and organized.
Work Environment

Our hotel is a dynamic and fast-paced environment, with a focus on providing exceptional customer service to our guests. As a Front Desk Hotel Clerk, you will be working in a team environment, with opportunities for growth and development.

We offer a competitive salary and benefits package, as well as opportunities for advancement within the company.