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Retail Sales Associate

2 months ago


NiagaraontheLake, Ontario, Canada PUMA Full time
Key Responsibilities

As a Retail Sales Associate at PUMA, you will be accountable for delivering exceptional customer experiences and driving sales growth through effective servicing of customers. Your primary focus will be on ensuring individual performance consistently meets or exceeds sales, KPIs, and profitability goals.

  • Provide high standards of customer service within the Store, adhering to PUMA's Brand Values and service standards.
  • Successfully complete all training programs, both domestic and global, to drive results within the store.
  • Attend and participate in Loss Prevention education, training, and awareness programs.
  • Responsible for Loss Prevention and Operational compliance within the store.
  • Communicate merchandise opportunities to the Store Management team.
  • Participate in new store openings and/or store closings; travel may be required.
  • Responsible for accurately processing sales transactions at the cash desk, with proper operation of the POS system, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable.
  • Responsible for execution and processing of both incoming and outgoing merchandise.
  • Accountable for ensuring execution and maintenance of all Visual guidelines, guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
  • Maintain the physical condition of the Store according to relevant guidelines and communicate maintenance needs to Store Management in a timely manner.
  • Required to comply with all Policies & Procedures, operational core competencies, and key accountabilities.
  • Abide by all requirements necessary to maintain a safe and compliant working and shopping environment; required to report all instances when this is not achieved to a member of the management team.
  • Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.
Requirements

We are seeking a highly motivated and results-driven individual with a proven track record of success in a focused, customer service-oriented retail environment. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

  • One to two years' experience in a retail environment with a results-driven track record.
  • Proven ability to exceed sales goals, with a demonstrated ability to provide high levels of customer service.
  • The ability to constantly walk and move about is required, with frequent stationary standing, reaching, bending/twisting of head, maintaining balance while walking, occasional kneeling, crouching, climbing, bending/stooping at waist/torso, and sitting to assist customers.
  • The role requires using ladder/step stool equipment and maintaining the organization and cleanliness of the sales and stock area.
  • Use of the following senses are critical to this position: speaking, hearing, near & far acuity, depth perception, and field of vision.
  • Cognitive factors critical to this function are: reading comprehension, basic math calculations, writing, complex problem solving, and basic computer work.

Pay Range: $20.04

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