Customs Entry Specialist

1 month ago

Mississauga, Ontario, Canada C.H. Robinson Full time
Job Summary

We are seeking a highly skilled Customs Entry Writer to join our team at C.H. Robinson. As a Customs Entry Writer, you will be responsible for the accurate and timely submission of customs entries for clearance through Canada Border Services Agency (CBSA) and Partner Government Agencies (PGA).

Key Responsibilities
  • Serve as the primary CH Robinson customs representative for your customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction.
  • Demonstrate mastery with respect to the customs brokerage products' standard operating procedures (SOP) and best practices.
  • Direct ownership of Customer Standard Operating Procedures and Harmonized Tariff Schedule (HTS) databases for customer account base to ensure full compliance of CBSA and customer requirements.
  • Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to Canada Customs and Partner Government Agencies (PGA).
  • Adhere to a high level of operational excellence internally and externally, with respect to on-time performance, accuracy, and customer service.
Requirements
  • High school degree or GED equivalent
  • Minimum of 1 year of customs entry-writing experience
Preferred Qualifications
  • Values a diverse and inclusive work environment
  • Proficient in Microsoft Office Suite of programs
  • Excellent communication, prioritization, and multi-tasking skills
  • Proven track record of strong customer service skills, interacting with customers and being client focused
  • Excellent follow up with customers and the network
  • Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
  • High level of attention to detail
  • Ability to work in a fast-paced and deadline-driven office environment
  • Bachelor's degree
What We Offer

We provide a comprehensive benefits package, including medical, dental, and vision insurance, basic and supplemental life insurance, vacation and PTO time, paid holidays, short-term and long-term disability, retirement plan with 5% company matching, employee stock purchase plan (ESPP), charitable giving match program, and a broad range of career development, networking, and team-building opportunities.

At C.H. Robinson, we value diversity and inclusion in the workplace and are committed to creating a work environment that is welcoming and inclusive for all employees.

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