Hospitality Manager

2 days ago


Canada Hyatt Hotels Corporation Full time
Guest Services Manager

At Hyatt Hotels Corporation, we're seeking a skilled Guest Services Manager to join our team at Spirit Ridge Resort. As a key member of our Front Office and Duty Manager team, you'll be responsible for providing exceptional guest service, maintaining front office standards, and ensuring the safety and security of our property.

Key Responsibilities:
  • Provide team support and coaching to Guest Service Agents
  • Maintain front office standards and provide exceptional guest service
  • Complete guest transactions, including inquiries, arrivals, and departures
  • Assist in training, performance reviews, scheduling, payroll, and labor management
  • Work towards continuous improvement and quality
  • Empowered to handle guest complaints and provide additional amenities as needed
Requirements:
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment
  • Experience with Opera PMS is an asset
  • Passion for guest service and providing a great guest experience
  • Flexibility to work a variety of shifts, including mornings, evenings, weekends, and occasional night manager shifts
Benefits:
  • Discounts on water sports, hot yoga classes, gym membership, wine, and golf
  • Discounted Staff Menu and Free Continental Breakfast food in Staff Lounge
  • Free on-site parking
  • Employee, Friends & Family rates at Hyatt's Worldwide
  • Benefit Plan, including Extended Health, Dental, Life Insurance, and family plans for full-time permanent employees


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