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Senior Insurance Operations Specialist
2 months ago
Job Title: Senior Insurance Operations Specialist
Job Summary:
Billyard Insurance Group Inc is seeking a highly skilled and knowledgeable Senior Insurance Operations Specialist to join our team at Head Office. As a Senior Insurance Operations Specialist, you will play a pivotal role in supporting the efficiency and effectiveness of our insurance function, while ensuring compliance with market guidelines and regulatory standards.
Key Responsibilities:
- Expert Knowledge on Carrier Rules: Demonstrate proficiency in understanding and applying carrier rules to various underwriting scenarios.
- Technical Coaching & Support: Provide technical coaching and support to front-line underwriters to enhance their skills and knowledge. Investigate and develop job aids and training material.
- Underwriting Guidelines: Support development of best practices, and the underwriting controls framework to ensure consistency and quality in decision-making processes.
- Industry Trend Monitoring: Stay informed about industry trends and issues to continuously evolve company guidelines, processes, and best practices.
- Carrier Products & Processes: Support carrier partner launches of new products, updates, and processes, facilitating seamless integration across key stakeholders.
- Carrier Engagement: Engage in strategic market activities and support to stay abreast of carriers' activities and align company strategies accordingly.
- Document Preparation and Publishing: Prepare and publish documents such as best practices to disseminate and communicate essential information across the relevant stakeholders.
- Ownership and Support of Various Projects: Take responsibility for supporting key projects, ensuring their effectiveness and alignment with company objectives.
- New Systems & Platforms Support and Rollout: Implement and manage rules for new systems to optimize underwriting processes.
- Escalation Handling: Address escalations promptly, including those related to market escalations, regulatory issues, and E&O cases.
- Best Practices Development: Study and develop best practices and procedures based on claims and error and omissions cases to mitigate risks and enhance operational efficiency.
Requirements:
- Strong Team Player: A strong team player with a positive attitude and ability to drive change and help others.
- Excellent Interpersonal Skills: Excellent interpersonal and networking skills.
- Committed to High Standards: Committed to high standards of performance and accountability.
- Strong Organization Skills: Strong organization and time management skills.
- Project Management: Proficient at managing multiple projects simultaneously and changing priorities.
- Innovative Mindset: Innovative mindset, comfortable with new technology, tools, and processes.
- Discretion and Confidentiality: Exercise discretion with confidential information to maintain security and protect privacy.
- Trustworthy Relationships: Ability to foster trustworthy and meaningful working relationships within Head Office, branch offices, industry partners, and other stakeholders.
- Change Management: Capacity to promote and influence change across the company.
- Industry Knowledge: In-depth knowledge of carrier rules, underwriting guidelines, and industry trends.
- Technical Skills: Experienced with various market portals and service workflows.
- Project Management: Experienced with managing complex projects, cases and reports.
- Software Proficiency: Exceptional working knowledge of Applied Rater, PowerBroker, and other in-house platforms.
- Microsoft Office: Proficient in Microsoft Office Suite and Office 365, with the ability to utilize these tools effectively for documentation, data analysis, and communication.
Qualifications:
- Industry Experience: 10+ years of personal lines or industry related experience.
- Licenses and Certifications: RIBO licensed, or willing to obtain.
- Designations: CIP, FCIP or CRM designations an asset.
- Education: Post-secondary education preferred.
What We Offer:
- Competitive Salary: Competitive salary.
- People-Focused Culture: People-focused company culture.
- Benefits: Comprehensive benefits including medical, dental & Employee Assistance Program (EAP).
- Vacation Time: 3 weeks vacation in year 1, 4 weeks in year 2.
- Birthday Day Off: Birthday day off.
- Hybrid Work Environment: Hybrid work from home / in office environment.
- Uncapped Growth Potential: Uncapped growth potential.
- Retirement Savings: Retirement savings programs, with company-matched RRSP contributions.
Commitment to Diversity, Inclusion and Belonging:
Billyard Insurance Group Inc is committed to building a transparent environment where everyone feels heard, welcomed and included. We believe Diversity, Inclusion & Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Commitment to Accessibility:
Billyard Insurance Group Inc is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us at [insert contact information].
