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Dynamics 365, CE/CRM Implementation Specialist

2 months ago

Montreal, Quebec, Canada Createch Full time

About Createch

Createch is a consulting firm that specializes in innovation and transformation through technology. With over 20 years of experience, we have been advising companies and administrations, supporting them in their transformation and innovation projects in France and abroad.

We are present on five continents and have achieved a turnover of €600 million in 2023. Our goal is to exceed the €1 billion turnover mark by 2025. We put innovation at the heart of our development and intervene in areas related to technological changes of large groups, such as Big Data, IoT, Blockchain, and Artificial Intelligence.

Our Mission

As a Canadian leader in business transformation, our mission is to significantly improve our clients' profitability through the optimization of their processes and the implementation of world-class software packages. We offer consulting services from the improvement of operational performance to the implementation of enterprise resource planning (ERP) systems.

Job Responsibilities

  • Conduct workshops to capture functional needs and grasp the essential elements of a business process, analyze them quickly, and extract the strengths and weaknesses subject to improvement in the client's particular context.
  • Customize and configure the sales/Customer service and possibly Field Service modules of the Microsoft Dynamics 365 CE - CRM software package at our customers' sites.
  • Understand the interactions between processes in order to be able to advise the client.
  • Write detailed functional specifications.
  • Support the client during functional and integrated tests.
  • Train super-users at the customer's site.

Requirements

  • Possess an undergraduate degree (bachelor's degree) in the field of information technology (computer science, software engineering, or computer engineering) in an appropriate discipline or equivalent.
  • Five (5) years of experience as a consultant in the implementation of the Dynamics 365 CRM software package.
  • Excellent functional knowledge in one or more of the following sectors: sales, marketing, customer service, field service, project management.
  • Experience in configuring Dynamics 365 CE solutions such as sales, Customer Service (Field service, marketing, Power Apps portals are an asset).
  • Power Automate experience an asset.
  • Knowledge and handling of Java scripts an asset.
  • Very good knowledge of best business practices and business processes.
  • Excellent oral and written communication skills in French.
  • Be willing to travel to carry out mandates within the province of Quebec.

What We Offer

  • Professional development.
  • Profit sharing.
  • Health & well-being insurance on your first day.
  • RPDP, Deferred Profit-Sharing Regime.
  • Flexible work in hybrid mode.
  • Allowance for public transit and cell phone.
  • Generous employer participation to your RRSP.