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District Operations Manager

2 months ago

Moncton, New Brunswick, Canada Circle K Full time

About the Role

The successful candidate will be responsible for overseeing the efficient and profitable operation of approximately 10-15 retail stores. This role is critical in maintaining network stability and is an integral part of our retail business unit. You will act as a liaison between our stores and the Support Office, working in partnership with our district managers, corporate store managers, and our business partners to oversee the effective execution of company-directed programs, promotions, and marketing initiatives. You will manage the stores within our retail network.

Key Responsibilities & Accountabilities

  1. Support a group of store operators on all aspects of store operations, including controls, promotional activity, paper flow, community involvement, store inspections, and overall performance.
  2. Prioritize customer service, engagement, and expediently resolve escalated customer concerns.
  3. Conduct market meetings, deliver training initiatives, and inform store operators of directives.
  4. Supervise store operations, housekeeping, stock levels, and enforce corporate policies and procedures.
  5. Monitor sales, competitive pricing, sales incentives, and promotional programs. Execute all security, mystery shop, as well as health and safety programs.
  6. Comply with all company standards and adhere to government legislation, such as employment standards, workers' compensation, and food safety regulations at each location.
  7. Actively participate in recruitment, selection, and development of store operators and corporate managers.
  8. Minimize loss prevention by enforcing inventory control, levels, turns, and theft investigation.
  9. Responsible for profit and loss, top line sales achievement, and contract execution.
  10. Communicate all required information and reports through proper channels.
  11. Contact and control outside services, as required.
  12. Follow merchandising programs, store sets, and participate in store renovations.
  13. Any special projects, as directed.

Profile Requirements

  1. Bachelor's Degree in business, marketing, or related field preferred or equivalent combination of post-secondary education and experience.
  2. Requires a minimum of 3-5 years of management experience with prior success in a retail and/or food services environment.
  3. Must have demonstrated leadership abilities, superior communication skills, and resourcefulness.
  4. Customer service oriented, emotionally intelligent with excellent people skills.
  5. Must be proficient in Microsoft Word, Excel, and PowerPoint.
  6. A current valid driver's license with a clean abstract is required to operate a company vehicle.

What We Offer

  1. Company vehicle
  2. Medical, Vision, Dental, & Life Insurance/long term disability
  3. Stock purchase program
  4. Pension plan
  5. Performance and incentive bonuses
  6. Daytime hours and weekly schedule
  7. Training and professional development
  8. Employee discount
  9. Years of service recognition program
  10. Corporate discount program

Couche-Tard/Circle K values diversity and inclusion and aims to create a safe, accessible, and rewarding workplace that showcases the unique contribution of our employees to the success of our business. As an employer, we are committed to employment equity, and we encourage a wide variety of applications to ensure that we have a diverse workforce that is representative of the customers and the communities we serve. Accommodations are available upon request for applicants who participate in all aspects of the selection process.