Senior Customer Experience Associate

1 month ago

Montreal, Quebec, Canada Scotiabank Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Senior Customer Experience Associate. As a key member of our branch network, you will be responsible for providing exceptional service to our customers, building strong relationships, and driving sales growth.

Key Responsibilities
  • Act as a lobby leader, ensuring customers are appropriately triaged and assisted
  • Contribute to branch targets by identifying and fulfilling simple sales opportunities
  • Nurture rich, long-standing relationships with customers
  • Be a technology expert, introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Requirements
  • Strong customer service skills
  • Ability to work a flexible schedule
  • Experience with conducting simple sales, proactive marketing calls, and providing financial advice
  • Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
What We Offer
  • A rewarding career path with diverse opportunities for professional development
  • An organization committed to making a difference in our communities
  • A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

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