Principal Application Engineer
4 weeks ago
Job Title: Lead Application Engineer
Newlands Group is seeking a talented Lead Application Engineer with extensive knowledge in trading systems to oversee the application support team for our client’s platform. This position requires collaboration with our international offices to ensure optimal support and integration.
Key Responsibilities:- Direct the support team to uphold platform performance, availability, and reliability.
- Deliver expert-level assistance and resolve intricate issues related to trading systems.
- Work alongside development and product teams to tackle application challenges.
- Establish and manage incident and problem management protocols.
- Develop and maintain comprehensive documentation, including support procedures.
- Guide and train support team members.
- Evaluate support metrics to identify trends and propose enhancements.
- Engage effectively with clients regarding support matters and resolutions.
- Expertise in Python is a must.
- Demonstrated leadership and mentorship experience is essential.
- A Master's degree in Computer Science, IT, or a related discipline is required.
- Over 5 years of experience in application support, particularly in trading systems.
- Proficient in application monitoring, troubleshooting, and performance enhancement.
- Exceptional communication skills, both written and verbal.
- Familiarity with financial risk management software is advantageous.
- Understanding of AWS platforms and services is beneficial.
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