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Optical Expert

2 months ago

Ottawa, Ontario, Canada EssilorLuxottica Full time

About the Role:

We are seeking a highly skilled Optical Expert to join our team at LensCrafters. As a key member of our optical team, you will be responsible for delivering exceptional customer service and providing expert advice on eyewear and vision care.

Key Responsibilities:

  • Welcome and engage with customers, setting clear expectations and providing personalized service.
  • Custom fit glasses and precisely place prescriptions in lenses, ensuring accurate and precise results.
  • Act as a leader in optical acumen, staying up-to-date on the latest trends and technologies.
  • Take and record measurements, accurately adjust and fit eyewear, and ensure finished products meet standards and customer needs.
  • Assist team members with complex product needs and prescriptions, providing expert guidance and support.
  • Utilize technology effectively, despite time pressure and customer volume, to deliver exceptional results.
  • Proactively identify and resolve issues, ensuring customer satisfaction and exceeding expectations.
  • Multi-task, prioritize, and manage time effectively, achieving exceptional results on Brand KPIs and competencies.
  • Maintain a clean, attractive, and organized store environment, adhering to company policies and procedures.
  • Inform management of safety opportunities and demonstrate safe work practices.

Requirements:

  • High School graduate or equivalent.
  • State Licensure.
  • Optical dispensing experience.
  • Strong customer service skills, including communication, listening, and team building.
  • Knowledge of current store merchandise.
  • Strong basic math skills.
  • Awareness of current fashion trends.
  • Selling skills, including the ability to use and carry an iPad/tablet.
  • Familiarity with POS, computers, and calculators.
  • Embracing new technology and change.

Preferred Qualifications:

  • Previous customer service and retail experience.