Hotel Operations Supervisor

3 weeks ago


Edmonton, Alberta, Canada 735608 alberta ltd. Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Clerk Supervisor to join our team at 735608 Alberta Ltd. As a key member of our hotel operations team, you will be responsible for overseeing the daily activities of our front desk staff, ensuring exceptional customer service, and maintaining the highest standards of hotel operations.

Key Responsibilities
  • Supervise and Coordinate Front Desk Staff: Lead and motivate a team of front desk staff to provide exceptional customer service, handle guest inquiries, and resolve any issues that may arise.
  • Manage Hotel Operations: Oversee the daily activities of the front desk, including check-in and check-out procedures, room assignments, and guest services.
  • Ensure Guest Satisfaction: Foster a positive and welcoming environment for our guests, responding promptly to their needs and concerns.
  • Maintain Hotel Standards: Ensure that all hotel facilities and services meet the highest standards of cleanliness, maintenance, and quality.
  • Train and Develop Staff: Provide ongoing training and development opportunities for front desk staff to enhance their skills and knowledge.
  • Monitor and Control Expenses: Manage front desk expenses, including supplies, equipment, and services, to ensure cost-effectiveness and efficiency.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Work Experience: 1 year to less than 2 years of experience in a hotel front desk or supervisory role
  • Language: English
  • Work Environment: Fast-paced environment, standing for extended periods, and working under pressure
Benefits
  • Health Benefits: Dental plan, health care plan, and vision care benefits
  • Other Benefits: Free parking available, learning/training paid by employer, and other benefits


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