Technical Support Specialist

2 months ago

Winnipeg, Manitoba, Canada vTgroup Solution inc Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at vTgroup Solution inc. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.

Key Responsibilities
  • Network Access Management: Ensure seamless access to computer networks for our clients.
  • Troubleshooting and Support: Respond to users experiencing difficulties with computer systems and provide timely solutions.
  • Training and Guidance: Offer advice and training to users in response to identified difficulties, empowering them to use our systems effectively.
  • Business Systems Support: Provide support for business systems, networks, and Internet services to users in response to identified difficulties.
  • Equipment Setup and Maintenance: Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
  • Customer Service: Deliver exceptional customer service to our clients, addressing their needs and concerns in a professional manner.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • Experience: 1 year to less than 2 years of experience in a related field.

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