Quality Assurance Coordinator
2 weeks ago
Job Summary:
We are seeking a highly skilled Quality Assurance Coordinator to join our team at Lifemark. As a Quality Assurance Coordinator, you will play a critical role in ensuring the accuracy and quality of medical assessments.
Main Responsibilities:
- Review and evaluate medical assessment reports to ensure continuity, consistency, accuracy, spelling, grammar, and compliance with current regulations.
- Conduct thorough quality assurance checks on medical documentation, including medical histories, diagnostic test results, and treatment plans.
- Identify discrepancies, errors, or inconsistencies in medical assessments and provide timely feedback to assessors for correction.
- Collaborate with assessors to address quality issues and implement corrective actions.
- Provide training and support to assessors on quality assurance procedures and documentation requirements.
- Ensure accurate report timelines are recorded.
- Ensure reports are sent to the client on time.
- Ensure the timely follow-up and tracking of all QA statuses and reports.
- Follow QA protocols for releasing and saving reports.
- Offer exceptional customer service when responding to client queries and/or explaining report discrepancies.
- Identify issues that will impact on service standards and rectify or escalate those issues.
- Other duties as assigned.
Requirements:
- A regulated health professional with at least 3 years' experience either as a Kinesiologist, Physiotherapist, or Nurse.
- 1-2 years' work experience in a medical clinic, hospital, or insurance office.
- Action-oriented, highly organized, results-oriented, independent problem solver with demonstrated clinical, medical legal assessment, and/or adjudication experience.
- Detailed familiarity with the current and prior auto insurance legislation, arbitration, and associated legal decisions.
- Solid command of the English language and demonstrated excellent communication skills.
- Has working knowledge of MS Word and Excel and the ability to learn and navigate new systems.
- Flexible and team-oriented.
- French/English fluency is strongly preferred.
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