Quality Assurance Coordinator

2 months ago

Toronto, Ontario, Canada pt Health Full time

Quality Assurance Coordinator

About the Role:

We are seeking a highly organized and detail-oriented Quality Assurance Coordinator to join our team at pt Health. As a Quality Assurance Coordinator, you will play a critical role in ensuring the accuracy and quality of our medical legal reports.

Key Responsibilities:

  • Proof-read medical legal reports for continuity, consistency, accuracy, spelling, grammar, and compliance with relevant regulations and guidelines.
  • Determine if consensus opinion is achieved on multi-disciplinary assessments and guide interdisciplinary cooperation to facilitate arriving at a consensus of opinion.
  • Correct errors identified in reports and tracking systems to ensure accurate working records for staff.
  • Complete clinical intake on new referrals for Catastrophic Impairment Determinations.

Report Process Coordination:

  • Administrative tracking and interacting with referral sources.
  • Assist scheduling and report coordination staff as needed to ensure smooth transition from referral to report production.
  • Makes decisions regarding quality of reports and contacts assessors to review reports and provide feedback and guidance when required.
  • Assists in ensuring that required timelines in reporting are achieved.

Qualifications:

  • A regulated health professional with at least 3 years' experience in the insurance industry (preferred).
  • Action-oriented, highly organized, results-oriented, independent problem solver with demonstrated clinical, medical legal assessment, and/or adjudication experience.
  • Detailed familiarity with current and prior auto insurance legislation, arbitration, and associated legal decisions.
  • Solid command of the English language and demonstrated excellent communication skills.
  • Has working knowledge of MS Word and Excel and the ability to learn and navigate new systems.
  • Flexible and team-oriented.
  • C-CAT Certification or strong working knowledge of the AMA Guides 4th and 6th editions an asset.
  • French/English fluency is strongly preferred.

What We Offer:

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.

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