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Onsite Technical Support Specialist

3 months ago

Calgary, Alberta, Canada Axiom Technologies Full time

Axiom Technologies is a premier Global IT Services partner catering to medium and large-scale enterprises. For more insights into our operations, please visit our website.

We are in search of a skilled individual to manage a variety of tasks, from straightforward activities to intricate plans. This position will involve providing onsite and on-call support to end-users within the organization's desktop computing environment, ensuring timely and precise service delivery for optimal performance.

Key Responsibilities:

  • Primary Skill Requirement: Hands & Feet Support for Data Center (Compute, Storage, Backup, Network). This includes physical support for servers, network devices, and storage systems. Responsibilities encompass device rebooting, console connections for remote access, cable/SFP removal and insertion, cable replacements, and racking/stacking.
  • Secondary Skill Requirement: Additional technical skills as needed.
  • Estimated Efforts: To be determined by the vendor.
  • Detailed Project Description: Provision of Hands & Feet Support for Data Center operations, including support for physical servers, network devices, and storage systems. Responsibilities include device rebooting, console connections for remote access, cable/SFP management, and racking/stacking.
  • Generate Floor Walk reports detailing incidents and service requests.
  • Expertise in diagnosing and resolving desktop issues.
  • Ability to troubleshoot complex desktop problems effectively.
  • Support for Mac devices is essential.
  • Adherence to established Service Level Agreements (SLAs) is mandatory.

Qualifications:

  • Demonstrated experience in IT field services, ideally within an enterprise-level organization.
  • Strong technical proficiency with both hardware and software, encompassing Windows and Mac environments.
  • Exceptional problem-solving and customer service abilities.
  • Relevant IT certifications (e.g., A+ Hardware certification) or a degree in IT, Computer Science, or a related discipline.
  • Proficiency in English and local languages is required.

Next Steps:

If you are interested in advancing your career and wish to explore this opportunity, please submit your resume through the appropriate channels.