Global Technical Off-Road Vehicles Product Specialist

1 month ago


Sherbrooke, Quebec, Canada BRP Full time
Job Summary

BRP is seeking a highly skilled Global Technical Off-Road Vehicles Product Advisor to join our dynamic team. As a key member of our Global Product Support team, you will play a critical role in delivering exceptional technical assistance to our dealer/distributor network, ensuring alignment with our brand promise.

Key Responsibilities
  • Provide comprehensive global product support, ensuring timely and effective technical solutions to dealership technicians.
  • Collaborate closely with other departments to streamline processes and enhance customer satisfaction.
  • Advise dealers on best practices, BRP policies, and operational guidelines to optimize service delivery and uphold brand standards.
  • Proactively coach partners and dealers on technical support issues, fostering strong relationships and promoting continuous improvement.
  • Identify communication gaps and address product-related challenges to drive future product enhancements and bolster our network's reputation.
Requirements
  • Passionate about after-sales and support, with a relentless commitment to solving problems and enhancing service experiences.
  • Dedicated to delivering high-quality services and excelling in innovative problem-solving, especially in challenging situations.
  • Skilled in connecting product knowledge with dealer support and customer satisfaction.
  • Proficient in troubleshooting and diagnostics, with a strong grasp of electrical and mechanical theory.
  • Experience using CRM or ERP systems and Google Suite or Microsoft Office.
  • At least 5 years of relevant technical experience in Powersports.
  • A technical degree or equivalent experience in Powersports, automotive, marine or small engine mechanics.
  • Excellent written and verbal communication skills, capable of effectively conveying technical information and ideas.
What We Offer
  • Annual bonus based on the company's financial results
  • Generous paid time away
  • Pension plan
  • Collective saving opportunities
  • Industry leading healthcare fully paid by BRP

We're a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination; It's about the journey.



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