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Help Desk Analyst

2 months ago

Toronto, Ontario, Canada Pixel Pop Media Services LTD Full time
Job Title: Help Desk Analyst

We are seeking a highly skilled and experienced Help Desk Analyst to join our team at Pixel Pop Media Services LTD. As a Help Desk Analyst, you will be responsible for providing technical support to our customers and resolving their issues in a timely and efficient manner.

Key Responsibilities:
  • Respond to customer inquiries and resolve technical issues via phone, email, or chat
  • Provide technical support and guidance to customers on computer hardware and software
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track customer issues and resolutions
  • Participate in training and development programs to stay up-to-date with the latest technologies
Requirements:
  • 1-2 years of experience in a help desk or technical support role
  • Strong technical knowledge of computer hardware and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • High school diploma or equivalent required; bachelor's degree preferred
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
How to Apply:

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.