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Customer Implementation Specialist

2 months ago

New Brunswick, Canada Fastlaneautoexchange Full time
{"title": "Implementation Specialist", "description": "Job Summary

We are seeking an Implementation Specialist to join our team at Fastlaneautoexchange. As an Implementation Specialist, you will be responsible for coordinating with clients to set up their EDealer services, ensuring a seamless onboarding experience.

Key Responsibilities
  • Coordinate with clients to set up accounts and inventory feeds
  • Liaise with clients to determine website design requirements
  • Work with our development team to create the website design
  • Review the website with clients to ensure customer satisfaction
  • Educate and train clients on Content Management Systems and Inventory/Lead management tools
  • Assist clients with launching their new EDealer website and services
Requirements
  • High School diploma, G.E.D. or equivalent
  • Two or more years of customer service experience
  • English (required), French (an asset)
  • Post-Secondary diploma or degree in a technical field preferred
  • Effective leadership skills, strong focus on operations and business processes
  • Strong customer service skills and telephone manner
  • Excellent communication skills (verbal and written)
  • Ability to work with a high sense of urgency in a dynamic, fast-paced environment
  • Organized with the ability to work to tight deadlines and under pressure
  • Excellent administration skills
  • Flexible and able to adapt to change quickly
  • Able to follow instructions and work using your own initiative
What We Offer
  • Competitive pay
  • Medical, Dental & Vision
  • 401k/RRSP with Match
  • Company paid Group Life/AD&D insurance
  • Paid time off
  • Flexible working environment
  • Continuous Learning
  • And an amazing culture to top it all off
", "lang_code": "en"}