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About the Role
EightSix Network is seeking a highly skilled Service Operations Manager to oversee the daily operations of our mechanical workshop. As a key member of our team, you will be responsible for maintaining exceptional service standards, managing personnel, and ensuring the department's profitability objectives are met.
Key Responsibilities
- Oversee and plan daily personnel operations in the workshop, including technicians, technical advisors, and other support staff.
- Manage personnel and ensure their development and training to maintain high levels of expertise.
- Participate in the department's hiring process to ensure the best candidates are selected.
- Establish and maintain excellence in customer service by building strong business relationships, meeting deadlines, and collaborating with other departments.
- Follow up on emergency calls outside of working hours to ensure prompt and effective service.
- Implement strategies to achieve established objectives, including managing work orders, invoicing, payments, and deliveries.
- Ensure compliance with occupational health and safety standards, identifying and correcting any issues.
- Participate in agricultural events to promote our company and its products.
Requirements
- AED, DEC, or BAC in administration or a related field, or equivalent experience.
- In-depth knowledge of mechanics and the agricultural environment.
- Minimum experience of 3 years in a similar position.
- Excellent communication, planning, and customer service skills.
- Logical reasoning skills and excellent judgment.
