Retail Sales Associate

2 months ago

Toronto, Ontario, Canada Kiehl's Since 1851 Full time
About Kiehl's Since 1851

Kiehl's Since 1851 is a renowned apothecary brand with a rich history dating back to 1851. Our unique formulations feature high-quality, natural ingredients sourced from around the world. At Kiehl's, we pride ourselves on our exceptional customer service and personalized approach to retail.

Job Summary

We are seeking a highly motivated and customer-focused Key Holder to join our team at Kiehl's Boutique. As a Key Holder, you will play a key role in assisting the Store Manager in achieving sales goals and providing an exceptional customer experience.

Key Responsibilities
  • Customer Service: Provide exceptional customer service, ensuring a positive in-store experience for all customers.
  • Sales Performance: Assist in achieving sales goals and targets, while maintaining a high level of product knowledge.
  • Visual Merchandising: Maintain a visually appealing store environment, adhering to company standards and guidelines.
  • Team Leadership: Support and motivate the sales team to achieve sales targets and provide excellent customer service.
  • Store Operations: Assist with opening and closing procedures, including cash handling and inventory management.
Requirements
  • Retail Experience: Previous retail experience, preferably in a cosmetic or skincare environment.
  • Key Holder Experience: Prior experience as a Key Holder or similar role.
  • Customer Service Skills: Excellent communication and interpersonal skills, with a focus on customer satisfaction.
  • Analytical Skills: Basic analytical skills, with the ability to process sales data and provide insights.
  • Computer Skills: Basic computer skills, including proficiency in point-of-sale systems.
  • Availability: Availability to work flexible hours, including evenings and weekends.
  • Education: High School Diploma or equivalent required.
  • Age: Must be at least 18 years old.
  • Physical Environment: Ability to work on the sales floor for extended periods, walk up and down stairs, and lift up to 25 pounds regularly.
Language Requirements

English is mandatory, with a second language an asset.

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