Abercrombie & Fitch Store Leader

3 weeks ago

Vancouver, British Columbia, Canada Abercrombie and Fitch Stores Full time
Job Description

A Full-Time Key Holder plays a crucial role in driving business growth and ensuring a superior customer experience. This leader must be assertive, analytical, and trustworthy, utilizing applied learning to evolve as a business leader and improve store results.

Key Responsibilities
  • Training and Development: Provide guidance and support to associates to enhance their skills and knowledge.
  • Customer Experience: Foster a customer-centric environment, ensuring exceptional service and satisfaction.
  • Communication: Effectively communicate with associates, management, and customers to achieve business objectives.
  • Store Presentation and Sales Floor Supervision: Maintain a visually appealing store environment and supervise sales floor activities to drive sales and customer engagement.
  • Asset Protection: Implement and maintain asset protection policies and procedures to prevent loss and ensure a secure environment.
  • Policies and Procedures Adherence: Ensure compliance with company policies and procedures to maintain a high level of operational efficiency.
Qualifications
  • At Least One Year of Customer Service Experience: Proven track record of delivering exceptional customer service in a retail environment.
  • Work Ethic: Demonstrated ability to work effectively in a fast-paced environment with a strong work ethic.
  • Assertiveness: Confident and assertive communication style to effectively lead and motivate associates.
  • Applied Learning: Ability to apply learning and development opportunities to improve business results.
  • Attention to Detail: Meticulous attention to detail to ensure accuracy and quality in all aspects of the job.
  • Analytical Skills: Strong analytical skills to analyze data and make informed business decisions.
  • Adaptability / Flexibility: Ability to adapt to changing business needs and priorities.
  • Multi-Tasking: Proven ability to handle multiple tasks and priorities simultaneously.
  • Stress Tolerance: High level of stress tolerance to manage pressure and deadlines.
Benefits
  • Monthly Incentive Bonus Program: Opportunity to earn a monthly bonus based on individual and team performance.
  • Paid Time Off: Accrued paid time off to recharge and maintain a healthy work-life balance.
  • Paid Volunteer Day per Year: Opportunity to give back to the community through a paid volunteer day.
  • Merchandise Discount: Discount on merchandise purchases to enhance employee benefits.
  • Medical, Dental and Vision Healthcare Coverage: Comprehensive healthcare coverage to ensure employee well-being.
  • Life and Disability Insurance: Protection for employees and their families through life and disability insurance.
  • Associate Assistance Program: Support for employees through an associate assistance program.
  • Registered Retirement Savings Plan with Company Match: Opportunity to save for retirement with a company-matched retirement plan.
  • Training and Development: Ongoing training and development opportunities to enhance skills and knowledge.
  • Opportunities for Career Advancement: Opportunities for career growth and advancement within the company.
  • A Global Team of People Who'll Celebrate you for Being YOU: Inclusive and diverse work environment that values individuality and celebrates differences.

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