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Director, Site Performance Management
2 months ago
The Director, Site Performance Management is responsible for driving revenue and profitability goals at an assigned location(s) for Encore Global. This role promotes high performance, accountability, and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality.
Key Responsibilities- Financial Management and Reporting
- Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures.
- Achieve Encore Global's financial goals for the location(s) by effectively managing labor, equipment sub-rentals, and other costs.
- Utilize the Company billing system to coordinate invoicing activities and ensure that billing is reviewed and approved by clients.
- Participate in business review presentations as needed, in collaboration with regional management.
- Operations Management
- Ensure that all equipment and services are delivered on time, in good working condition, and as specified by clients and the venue, and in accordance with brand standards.
- Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
- See the Big Picture by efficiently sharing labor and equipment within the local market.
- Sales Management
- Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers, including upsell and cross-sell opportunities.
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
- Collaborate with vendors and other departments/divisions of the company to capture and service events.
- Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
- Technical Ability
- Understand and oversee the technical aspects of the job and apply basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner.
- Effectively utilize applicable company computer systems.
- Act as on-site technical expert as needed for events.
- Value People
- Promote a culture of high performance, accountability, and continuous improvement that values learning and a commitment to quality.
- Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development.
- Manage the human resources activities, including selection, performance management, and learning.
- Train employees on Encore Global standards for service and equipment and verify they are properly trained on company computer systems.
- Bachelor's degree is preferred.
- ~3+ years of audio visual experience.
- ~Working knowledge of audio visual equipment in a live show environment.
- ~Proficiency with the use of computer hardware.
- ~Proficiency with computer software and programs, including the Internet and Microsoft Office.
- A valid driver's license is required for team members who may operate Company vehicles.