Director, Client Partnerships

1 week ago


Hamilton, Ontario, Canada Cowan Insurance Group Full time
About the Role

Cowan Insurance Group is seeking a highly skilled and experienced Director, Client Partnerships to join our team. As a key member of our organization, you will play a crucial role in ensuring the success of our client relationships.

Key Responsibilities
  • Develop and implement strategies to enhance the client experience and ensure high levels of client satisfaction and retention.
  • Lead and manage a team of client service professionals by providing coaching, mentoring, and performance evaluations.
  • Analyze data and trends to enhance overall client service performance and identify opportunities for service improvement.
  • Manage budgets for the client service team and stay up-to-date with industry trends to stay competitive.
  • Provide subject matter expertise and updates regarding industry trends and guidance on complex topics.
  • Work collaboratively with senior management and other lines of business to implement new products and processes.
  • Ensure escalated client and practice issues are dealt with efficiently.
Requirements
  • Bachelor's Degree or equivalent experience in a relevant field such as business or management.
  • 5 years or more of benefits experience or equivalent, preferably in a benefits consulting or insurance setting.
  • Experience in leading and motivating high-performance teams and culture.
  • Knowledge of MS apps, including Word, Excel, and Outlook.
  • Analytical and problem-solving skills with the ability to analyze complex data and make informed decisions.
  • Excellent written and verbal communication skills to interact with employees, stakeholders, and regulatory bodies.
  • Superior organizational and time management skills with experience handling multiple priorities and requests.
  • Highly focused with attention to detail and ability to collaborate well with others.
About Us

Cowan Insurance Group is a proud, independent, and Canadian-owned company with a rich history dating back to 1927. We offer a comprehensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions. Our award-winning client-centric approach emphasizes innovation, excellence, and collaboration.

We are recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member. Our team is passionate about helping our clients, employees, and communities thrive.

What We Offer
  • Competitive salary
  • Comprehensive benefits plan
  • Company-matched Retirement Savings Plan
  • Company-paid training and development courses
  • Community involvement
  • Hybrid work environment


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