Parts Coordinator
5 days ago
Job Summary:
The Parts Coordinator plays a vital role in ensuring the success of our customers' experiences by managing the process of ordering, receiving, storing, dispatching, and returning parts for each repair order. This position requires strong organizational skills, attention to detail, and effective communication to verify the accuracy and quality of parts received in a timely manner.
Key Responsibilities:
- Execute the WOW plan consistently to ensure exceptional customer service.
- Communicate customer requests and needs to the appropriate team members.
- Work with vendors to order and receive parts, confirming quality, correctness, and quantity, and identifying necessary parts for repairs.
- Distribute parts to the shop in accordance with the production schedule.
- Enter parts invoices into the Management Information System (MIS).
- Label and track parts by R.O.# and store them with the vehicle and/or scheduled repairs.
- Communicate Parts Price Changes (PPI) to required team members.
- Order and receive supplemental parts, monitor performance of parts, materials, and sublet vendors, and reconcile the parts vendor invoice history report.
- Post and file invoices and credit memos in a timely manner.
- Maintain proper profit margins by ensuring vendor invoices have the correct negotiated discount.
Requirements:
- High School Diploma or equivalent.
- 1-3+ years of experience working with automotive parts (auto body parts is a bonus).
- Customer Service Oriented and strong organizational ability to manage pressure and conflicting demands and prioritize tasks.
- I-Car Registered (working towards Gold Class certification).
Skills/Abilities:
- Effective communication, both verbally and in writing.
- Strong attention to detail and high degree of accuracy.
- Ability to manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure.
- Working knowledge of vehicle repairs practices.
- Management Information System: Summit, Repair Centre.
- Working Knowledge of: Mitchell, Audatex.
- Parts sourcing: Car-part, Progi, APU, LKQ B2B.
- Solid problem-solving abilities.
- Above average computer proficiency.
- Above average organizational skills.
- Ability to keep up and succeed in a fast-paced working environment.
- Ability to work well with others and achieve common goals.
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