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Parts Coordinator
2 months ago
Job Summary:
The Parts Coordinator plays a critical role in ensuring the success of our customers' experiences by effectively managing the process of ordering, receiving, storing, dispatching, and returning parts for each repair order.
Key Responsibilities:
- Execute the WOW plan consistently to deliver exceptional customer service.
- Communicate customer requests and needs to the appropriate team members.
- Work with vendors to order and receive parts, verifying quality, correctness, and quantity, and identifying necessary parts for repairs.
- Distribute parts to the shop in accordance with the production schedule.
- Enter parts invoices into the Management Information System (MIS).
- Label and track parts by R.O.# and store them with the vehicle and/or scheduled repairs.
- Communicate Parts Price Changes to team members.
- Order and receive supplemental parts, monitor performance, and ensure daily reconciliation of vendor invoices.
- Post and file invoices and credit memos in a timely manner.
- Maintain proper profit margins by ensuring vendor invoices have the correct negotiated discount.
Requirements:
- High School Diploma or equivalent.
- 1-3+ years of experience working with automotive parts (auto body parts is a bonus).
- Customer Service Oriented and strong organizational ability to manage pressure and conflicting demands.
- I-Car Registered (working towards Gold Class certification).
Skills/Abilities:
- Effective communication, both verbally and in writing.
- Strong attention to detail and high degree of accuracy.
- Ability to manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure.
- Working knowledge of vehicle repairs practices.
- Management Information System: Summit, Repair Centre.
- Working Knowledge of: Mitchell, Audatex.
- Parts sourcing: Car-part, Progi, APU, LKQ B2B.
- Solid problem-solving abilities.
- Above average computer proficiency.
- Above average organizational skills.
- Ability to work well with others and achieve common goals.
Physical Demands:
- Frequently required to bend, crouch, reach, handle tools.
- Lift in excess of 50 lbs. of materials.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.