Support and Education Coordinator

1 week ago

Abbotsford, British Columbia, Canada Alzheimer Society of B.C. Full time
About the Role

We are seeking a highly skilled and compassionate Support and Education Coordinator to join our team at the Alzheimer Society of B.C. This is an exciting opportunity to make a meaningful difference in the lives of individuals living with dementia and their families.

Key Responsibilities
  • Coordinate the delivery of standardized workshops and support groups for caregivers and people living with dementia in the Chinese community.
  • Develop and maintain relationships with healthcare professionals, allied health professionals, and other stakeholders to build and grow the referral network.
  • Manage the First Link referral process to connect people with dementia and their families to support services early in the disease and throughout their journey.
  • Provide one-to-one telephone support to people with dementia and their caregivers, ensuring they are offered the Society's information, education, and support services.
  • Represent the Society at the community level, building relationships with other service organizations, local businesses, politicians, and municipalities in alignment with department goals and the Strategic Plan.
  • Maintain client records and statistical reports according to Society and legislative policies, procedures, and guidelines.
  • Develop and manage partnerships with community or seniors' centres in accordance with the Minds in Motion Partnership Guidelines.
  • Facilitate social interaction and encourage involvement in activities that engage people with dementia and their care partners, guided by their needs, abilities, and interests.
  • Evaluate the ongoing appropriateness of participants in the program and manage the process of transitions from the program with awareness and sensitivity.
  • Consult with the fitness instructor and provide assistance during the fitness program if directed by the fitness instructor to assist individual participants.
  • Connect participants in the Chinese community to Alzheimer Society of B.C. services and other community resources for people with dementia and their families, as needed.
  • Recruit, screen, train, and supervise volunteers to assist in the Chinese-language programs.
About You

We are looking for a candidate with a post-secondary education or relevant degree in health or social agency, who brings a person-centered and collaborative approach to supporting individuals living with dementia, their caregivers, and the broader community. You should be skilled at fostering relationships, managing volunteers, and facilitating programs, always with a focus on inclusivity and respect for diverse backgrounds.

Key Qualifications
  • 3 to 5 years of experience in a health or social agency related function or an equivalent combination of education and experience.
  • Knowledge and lived experience in the Chinese communities and with persons living with dementia.
  • Experience providing support and information in a human services environment.
  • Experience developing and building community connections.
  • Knowledge and experience with group facilitation and peer support interventions.
  • Knowledge and experience with dementia, understanding of related issues.
  • Experience in presenting structured education is an asset.
  • Volunteer management training/experience.
  • Diploma in Recreational Therapy is an asset.
  • Proven leadership abilities and ability to work independently.
  • Excellent interpersonal and customer service skills.
  • Strong organizational and time management skills.
  • Must be fluent in English and Cantonese; Mandarin fluency an asset.
  • Must have access to reliable transportation.
  • Regular travel within the Fraser Region service area (Burnaby, Coquitlam, Surrey, Abbotsford, etc.) and occasional travel to regional and provincial meetings is required.
  • Some evening and weekend work may be required. Flexibility regarding scheduling is expected.
Technical Qualifications
  • Working knowledge of Microsoft Office and Teams.
  • Ability to lift and move equipment used in the Minds in Motion program.

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