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Storage Customer Service Representative

2 months ago

Sidney, Canada U-Haul Full time

Job Summary:

U-Haul is seeking a Storage Customer Service Representative to join our team. As a Storage Customer Service Representative, you will be the face of our exceptional service, ensuring that customers receive the help they need on their journeys.

Key Responsibilities:

  • Support the site manager with facility operations, including maintaining a clean and secure environment for customers.
  • Answer phone inquiries from active and prospective customers, providing accurate and helpful information about our services.
  • Show storage units, explain the terms of rental agreements, and prepare rental contracts.
  • Perform general routine property cleanup and minor repair work to ensure a positive customer experience.
  • Ensure that all vacant storage units are clean, dry, secure, and available for new customers.
  • Participate in ongoing continuous U-Haul education through U-Haul University to stay up-to-date on our services and procedures.

Requirements:

  • Driver's license and the ability to maintain a clean driving record.
  • Excellent communication skills, with the ability to interact with customers in a professional and friendly manner.
  • Availability to work on weekends and holidays, as needed.

Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions, such as working around moving parts, machines, fumes, or irritating chemicals. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

Physical Demands:

The work requires some physical exertion, including long periods of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.

U-Haul Offers:

  • Career stability and opportunities for advancement.
  • Competitive compensation and benefits package, including health insurance, prescription plans, paid holidays, vacation, and sick days.
  • Life insurance, MetLaw Legal program, MetLife auto and home insurance, and discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
  • 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
  • 24-hour physician available for kids, dental and vision plans, business travel insurance, and You Matter EAP.
  • Critical Illness/Group Accident Insurance and Dave Ramsey's SmartDollar Program.