Digital Banking Platform Director

1 week ago

Vancouver, British Columbia, Canada Vancity Full time

About the Role

This is an exciting opportunity to lead the development and deployment of a new digital banking platform at Vancity. As the Director of Digital Servicing Platforms, you will be responsible for overseeing the architecture, design, and implementation of the platform, ensuring it meets high standards of reliability, security, and user experience.

Key Responsibilities

  • Lead the stand-up and deployment of the digital banking platform from concept through to production.
  • Oversee the architecture, design, and implementation of the platform, ensuring it meets high standards of reliability, security, and user experience.
  • Collaborate with cross-functional teams to ensure seamless integration with existing systems and processes.
  • Manage a complex network of vendors and service providers, ensuring that all partnerships contribute to the successful delivery and operation of the digital platform.
  • Negotiate contracts, define service level agreements (SLAs), and maintain strong relationships with all external partners.
  • Monitor vendor performance and delivery ensuring compliance with Vancity's standards and policies.
  • Build and lead a high-performing team of engineers, developers, and support staff dedicated to the digital banking platform.
  • Foster a culture of innovation, collaboration, and continuous improvement within the team.
  • Provide mentorship, training, and career development opportunities to team members.
  • Establish and oversee production support processes for the digital platform, ensuring maximum uptime and rapid resolution of issues.
  • Implement monitoring and incident management tools to proactively identify and address potential problems.
  • Coordinate with internal and external stakeholders to ensure effective communication and resolution of support issues.
  • Build and maintain strong partnerships with business leaders across Vancity to ensure alignment of the digital banking platform with organizational goals and member needs.
  • Act as a liaison between technical teams and business units, facilitating clear communication and mutual understanding.
  • Collaborate with business leaders to identify opportunities for innovation and improvement within the digital banking space.

Requirements

  • Bachelor's and/or Master's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 10 years of experience in digital banking, with a focus on platform development and deployment.
  • Proven experience managing complex vendor relationships and contracts.
  • Strong technical background with a deep understanding of digital banking technologies, cybersecurity, and system integration.
  • Demonstrated ability to lead and build high-performing teams in a dynamic, fast-paced environment.
  • Experience working in Agile environments, with a solid understanding of Agile principles and practices.

What We Offer

Vancity offers a competitive salary range of $121,000 to $181,200, with a candidate's offer likely to be up to the mid-point of the role ($151,100). We value lived experience and encourage applicants from diverse backgrounds to apply.

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