Field Service Technician

3 days ago


Sherbrooke, Quebec, Canada PeopleToGo Full time
Job Summary

We are seeking a highly skilled Field Service Technician to join our team at PeopleToGo. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:
  • Hardware Deployment: Perform intermediate IMAC activities, including hardware roll-outs, refreshes, and other deployment-related tasks on PCs, laptops, printers, POS devices, and other equipment.
  • Software Support: Handle software installation, support, and upgrades to ensure seamless operation of our clients' systems.
  • Deskside Support: Provide expert technical assistance with hardware, software, and network-related issues, ensuring minimal downtime and maximum productivity.
  • Help Desk Support: Offer first-level support to our clients, troubleshooting and resolving technical issues in a timely and professional manner.
  • Network Support: Perform basic LAN and internetworking activities to ensure our clients' networks are running smoothly and efficiently.
  • Bench Repairs: Handle depot service and remedial maintenance tasks to ensure our clients' equipment is in top working condition.
  • Call Management: Respond to, update, and close calls from our National Dispatch/Call Management Center in a timely and professional manner.
  • Customer Communication: Effectively communicate with clients to diagnose problems, establish ETA, and determine parts requirements.
Requirements:
  • Experience: 1-2 years of field service experience in hardware roll-outs, refreshes, and other deployment-related activities.
  • Skills: Strong internetworking and troubleshooting skills, with A+ certification and potentially other vendor certifications from Cisco, Microsoft, and/or OEMs (Dell, Toshiba, Lenovo, HP).
  • Personal Qualities: Self-starter with the ability to manage multiple tasks, exceptional customer service skills, good communication skills, and the ability to work independently or as part of a team.
  • Education: Minimum of a Diploma from a recognized IT program.
What We Offer:

As a Field Service Technician at PeopleToGo, you will have the opportunity to work with a dynamic team, develop your technical skills, and provide top-notch support to our clients. If you are a motivated and customer-focused individual with a passion for IT, we encourage you to apply for this exciting opportunity.



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