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Client Services Enrollment Specialist

3 months ago

Oshawa, Ontario, Canada Durham College Full time
About Durham College:

Durham College (DC) stands as a premier post-secondary institution dedicated to equipping students with the skills necessary for a dynamic job market. Emphasizing experiential learning, guided by knowledgeable faculty, through practical placements, applied research, co-op programs, and other hands-on experiences, DC graduates are recognized for their adaptability and competence in the evolving workforce.

As a pioneer in innovative education, Durham College provides a diverse array of market-responsive programs across various fields, including culinary arts, agriculture, business, information technology, construction, science, healthcare, engineering, community services, and creative arts.

Our contemporary campuses cater to over 13,700 full-time post-secondary and 2,300 apprenticeship students, offering 145 programs, including six honours bachelor's degrees and 11 apprenticeship tracks. Additionally, more than 14,600 students engage in professional and part-time learning opportunities. Our alumni network exceeds 110,500 individuals, making a significant impact locally and globally.

Durham College is a forward-thinking institution committed to collaboration, innovation, and sustainability. It consistently ranks among the Top 100 employers in the Greater Toronto Area and is recognized as one of Canada’s Greenest Employers, having been named a Top 50 Research College in Canada on ten occasions.

With an estimated annual economic contribution exceeding $913 million to the Durham Region, DC actively participates in enhancing community well-being through strategic partnerships and investments.

Position Overview:

This is a Full-Time Support Staff Position within the Enrolment Services Department, requiring 35 hours of work per week, Monday to Friday.

Key Responsibilities:

The Enrolment Services Representative (ESR) serves as the initial point of contact for various client groups through multiple service channels, including in-person, phone, email, and LiveChat. The ESR is responsible for assessing and addressing student needs, determining the appropriate course of action for clients.

Responsibilities include:

  • Handling inquiries, managing registrations, processing payments, and updating student records.
  • Verifying student enrolment, grades, and records, as well as distributing and validating documents.
  • Scanning and indexing completed paperwork for permanent student records.
  • Administering and communicating college policies and procedures effectively.
  • Assisting the Office of the Registrar during non-peak periods with various administrative tasks.
Client Interaction:

Provide information and facilitate student needs by:

  • Assessing and identifying student requirements.
  • Delivering timely and accurate information in a professional manner.
  • Advising students on college policies and procedures.
  • Maintaining knowledge of academic programs, financial aid, and support services.
Administrative Duties:

Perform administrative tasks including:

  • Processing registration documentation, fee payments, and course changes.
  • Verifying and updating student records as necessary.
  • Making appropriate referrals to other departments as needed.
Payment Processing:

Manage payment transactions by:

  • Applying various payment methods to student accounts.
  • Reconciling daily financial reports.
Reception Responsibilities:

Conduct front-line reception duties such as:

  • Welcoming clients with exceptional customer service.
  • Directing clients to appropriate services based on their needs.
Representation:

Act as a representative of the Office of the Registrar by:

  • Participating in meetings to enhance communication and understanding across departments.
Qualifications:
  1. A minimum of a two-year diploma in Business Administration, Communications, or a related field.
  2. At least three years of experience in a high-volume customer service environment.
  3. Experience in an educational setting with a computerized student information system is preferred.
  4. Proficiency in MS Office Suite and familiarity with student management software.
  5. Strong organizational, time management, and problem-solving skills.
  6. Excellent written and verbal communication abilities.
  7. Ability to work independently and collaboratively within a team.


Required Skills

Payband: E; Starting Rate: $27.81; Four Year Rate: $32.24



Required Experience

Interested candidates should submit their cover letter and resume through the online portal.

Payband: E; Starting Rate: $27.81; Four Year Rate: $32.24