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Paint Store Manager
2 months ago
We are seeking a highly motivated and experienced Paint Store Manager to join our team at Dulux Paints - PPG Industries. As a key member of our retail team, you will be responsible for leading and managing the daily operations of our paint store, ensuring exceptional customer service and driving sales growth.
Key Responsibilities- Leadership and Management
- Direct and control daily store operations, ensuring a high level of customer satisfaction and sales performance.
- Plan and organize daily store activities, including staff scheduling and task assignments.
- Manage and develop a team of retail staff, providing coaching and feedback to ensure excellent customer service and sales results.
- Customer Service
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Assist customers in selecting the right products and services, providing expert advice and recommendations.
- Store Operations
- Ensure the store is well-organized and visually appealing, with a focus on merchandising and display.
- Manage inventory levels, including ordering and receiving stock, and maintaining accurate records.
- Monitor and control store expenses, including labor costs and inventory shrinkage.
- Business Development
- Develop and implement sales strategies to drive growth and increase market share.
- Build and maintain relationships with key customers, including contractors and DIYers.
- Stay up-to-date with industry trends and competitor activity, identifying opportunities to improve our products and services.
- Education and Experience
- 2 years to less than 3 years of experience in a retail management role, preferably in the paint industry.
- Skills and Qualifications
- Excellent leadership and communication skills, with the ability to motivate and develop a team.
- Strong customer service skills, with a focus on providing exceptional service and building customer loyalty.
- Ability to work in a fast-paced environment, with a focus on meeting sales targets and controlling expenses.
- Basic math skills, with the ability to manage cash, operate a point-of-sale system, and maintain accurate records.
- Working Conditions
- Work in a retail environment, with regular exposure to paint fumes and other chemicals.
- Stand for extended periods, with frequent bending, crouching, and kneeling.
- Ability to lift up to 23 kg (50 lbs) and handle heavy loads.
- Competitive Compensation and Benefits
- Competitive salary and bonus structure.
- Comprehensive health and dental benefits, including vision care.
- Opportunities for Advancement
- Opportunities for career advancement, including promotions to senior management roles.
- Professional Development
- Training and development programs to enhance your skills and knowledge.
