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Beauty Studio Manager
2 months ago
We are seeking a highly skilled and experienced Beauty Studio Manager to join our team at Sephora Canada. As a key member of our store leadership team, you will be responsible for driving sales and delivering exceptional customer service in our Beauty Studio.
Key Responsibilities- Beauty Studio Operations
- Manage the daily operations of the Beauty Studio, ensuring a seamless and engaging experience for clients.
- Train and develop Beauty Advisors to effectively manage the Studio and drive services on a day-to-day basis.
- Innovation and Technology
- Ensure Beauty Advisors are leveraging our technology innovations within services to provide an elevated in-store experience.
- Client Experience
- Manage the Online Reservation system, including publishing Beauty Advisors' availability and classes.
- Ensure staffing levels are adequate to support increased services, while maintaining an efficient client check-in process.
- Event Management
- Manage all in-store events with the services team, ensuring that all events are planned and staffed appropriately to maximize client learning and sales opportunities.
- Training and Development
- Manage the development and certifications process for Beauty Advisors, providing opportunities to elevate their artistry skills.
- Performance Assessment and Development
- Participate in all performance management situations for any issues related to the Beauty Studio or related to direct reports.
- Ensure timely feedback for improvement is delivered and followed up on as necessary.
- Client Engagement
- Regularly act as Manager on Duty within the store, engaging with Beauty Advisors and clients on-stage.
- Two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
- Excellent verbal and written communication skills, with the ability to influence business partners at all levels in a clear and concise manner.
- Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
Sephora is a leading beauty retailer that is passionate about finding and sharing beauty in the world. We are committed to providing an outstanding customer experience and are seeking a highly skilled and experienced Beauty Studio Manager to join our team.
We offer a competitive compensation package, including a salary range of CAD$54,800-$68,000, depending on qualifications and experience. We are an equal opportunities employer and welcome applications from diverse candidates.
