German Language Tech Support Specialist

1 week ago

Toronto, Ontario, Canada Callnovo Full time

We are seeking a highly skilled and motivated individual to fill the role of German Language Tech Support Specialist at Callnovo.

Industry: Portable Battery, Portable Power

Language: German and English

Work Schedule: 1pm-5pm, Monday-Friday (Berlin Daylight Saving Time)

Work Channels: Call, Email, Livechat

Responsibilities:

• Provide exceptional customer service and technical support in both German and English via call, email, and live chat channels

• Assist customers with inquiries, technical support, troubleshooting, and product information related to portable battery and portable power products

• Ensure prompt and accurate resolution of customer issues or concerns

• Maintain detailed records of customer interactions and transactions

• Collaborate with internal teams to address complex technical queries or escalate issues as required

Requirements:

• Experience in online customer service and familiarity with multi-channel communication processes (Email, Hotline, Livechat)

• Fluent spoken English without accent and ability to communicate effectively in written and verbal language

• Possess frontline customer service etiquette and skills

Nice to Have:

• With Call Center experience

• Familiarity with new energy products, preferably with experience in serving high-priced smart home hardware products such as floor sweepers and robots

• Basic knowledge of electricity usage, including specialized terms and concepts such as AC/DC power, input/output, load, power, etc.

Benefits:

• Work from home

• Opportunity to be full-time with good performance

• Vibrant and inclusive work environment

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