Security Information Services Clerk III

3 weeks ago


Brandon, Manitoba, Canada Prairie Mountain Health Full time
Job Summary

The Security Information Services Clerk III provides information resource services to the public, clients, and staff. The incumbent promotes a safe, comfortable, and confidential environment. This role supports program operations, including wayfinding, room booking, accommodations, and telehealth support.

Key Responsibilities
  • Provides reception services for persons presenting to the Information Desk or via telephone or email notifications.
  • Assists with client problem solving, including wayfinding, parking support, room booking, telehealth support, room registry, and client location identification.
  • Acts as the Brandon Regional Health Centre (BRHC) site contact for all telehealth related activity, such as contact for MBTelehealth service desk, schedulers, and Facilitator-eHealth Solutions.
  • Manages BRHC MBTelehealth scheduling system, including daily/ongoing review of the schedule, accepting and or declining events, triaging of events, coordinating applicable clinical event support, and ensuring the appropriate room is reflected in the event.
  • Coordinates the setup and connection of computers, laptops, LCD projectors, and video conference equipment with ICT personnel.
  • Provides afterhours support for accommodations registration and room booking for the Nurses Residence, ensuring accurate tracking in the Room Registry Suite, and accurate completion of all booking and registration forms.
  • Provides vacation relief and afterhours/weekend support for the operations of the regional Photo ID process.
  • Maintains an Agent status for site security and door access system controls, such as WINPAK for Card Access assignment and system support.
  • Provides support and assistance with client complaints and parking concerns.
  • Provides support to parking services, including parking documentation, processing of parking passes, and managing the parking float.
  • Is proficient in the operations of ADT, Patient Registry, and Telehealth registry suites to assist in client locations, room bookings, and reservations.
  • Provides for data entry into QHR or other related databases as necessary to support program operations.
  • Provides support for emergency and security operations as required in an event management or response capacity.
  • Familiar with the operations of hand held radios, phone systems, paging, and communications.
  • Provides support for scheduling and required form or data collection as required.
  • Provides support for Key Management, control of site key lock box, and distribution of new key requests.


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