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Care Manager
1 month ago
Job Summary:
The Care Manager is a key role within SE Health, responsible for ensuring quality of care delivery and managing day-to-day client/family relationships. Reporting to the Clinical Director, this position supports driving business results through positive client/family experience and managing a team of frontline staff.
Key Responsibilities:
- Conduct in-depth assessments of clients to identify their physical, emotional, and environmental needs, and develop personalized care plans.
- Regularly review care progress and adjust plans as needed to ensure optimal client outcomes.
- Liaise with internal and external stakeholders to coordinate care delivery, refer clients, and monitor progress against goals.
- Build and maintain relationships with local community leaders and organizations to establish long-term partnerships that drive positive client experience and referrals.
- Supervise and manage a team of frontline staff, including PSWs, RPNs, and other care professionals, to ensure high-quality care delivery.
- Develop and promote innovative customer service strategies to enhance the client experience.
- Act as a client advocate to ensure they have all necessary information to participate fully in their care.
- Deliver on SE Health's Brand Promise by leading the client experience and ensuring frontline staff are empowered to provide exceptional care.
- Interview and select frontline staff to meet ongoing staffing needs, and facilitate their orientation and onboarding.
- Hold staff accountable for performance expectations, ensure compliance with systems, and support business objectives and KPIs.
- Support a culture of continuous learning and professional development for frontline staff.
- Conduct regular supervisory visits to evaluate staff performance and job satisfaction, and identify opportunities for growth and improvement.
- Monitor and report on risk issues, and adapt care delivery as needed to ensure client safety and well-being.
- Maintain accurate and up-to-date documentation practices, including client assessments, care plans, and client files.
- Ensure compliance with SE Health, national, and provincial legislative requirements and practice standards.
Requirements:
- RN or RPN licensure with the College of Nurses Ontario and good standing.
- At least 3 years of nursing experience, preferably in home and community care.
- Previous client relationship management experience is an asset.
- Experience managing teams and coaching staff to performance is essential.
- Current First Aid/CPR certification.
- Excellent interpersonal and verbal/written communication skills.
- Strong time management and problem-solving skills.
- Ability to deal with conflict and maintain a high level of professionalism.
- Valid driver's license and ability to travel to client homes as needed.
- High level of computer proficiency.
- Flexibility to cover evenings and weekends on-call.
- Recent Vulnerable Sector Check and clear Immunization record.
About SE Health:
At SE Health, we're passionate about delivering exceptional care and making a positive impact on the lives of our clients, families, and communities. We're committed to creating a workplace culture that values diversity, inclusion, and employee well-being. If you're a dedicated and compassionate healthcare professional looking for a challenging and rewarding role, we encourage you to apply.
