Senior Manager, Sales Operations and Third Party Vendors Lead
3 weeks ago
We are seeking a highly skilled Senior Manager to lead our Sales Operations and Third Party Vendor Management team. As a key member of our Contact Centre leadership team, you will be responsible for developing and implementing strategic plans to drive revenue growth and optimize third party vendor relationships.
Key Responsibilities- Develop and implement operational sales strategies and tactics to drive increased efficiencies, improved customer experiences, and incremental revenue.
- Provide support for all sales-related operational requests, including regulatory, audit, and compliance requests, and oversee/minimize sales operational issues.
- Responsible for defining and managing outbound workload distribution across impacted teams within Contact Centre to maximize capacity and performance and minimize costs.
- Develop and support campaign strategies and operations, working with key retail bank partners to ensure appropriate focus, prioritization, and optimization of customer experience/need at the Contact Centre.
- Oversee and optimize Third Party Vendor relationships at the CBCC, driving effective performance management, contract negotiations, and regulatory compliance.
- Bachelor's degree required / MBA or other advanced degree preferred with a minimum of 5 years of relevant experience.
- Solid understanding of Contact Centre Operations, especially where revenue is generated in the Contact Centre today.
- Effective and proven leadership, relationship building, strategic influencing, and change leadership skills are essential.
- Understanding of Third Party Vendor relationships is an asset.
- Above average organizational and motivational skills to effectively lead and resolve issues within strict time frames while adhering to Bank policies.
- Sound knowledge of the Bank's retail credit products and the Bank's Regulatory and Compliance requirements as they relate to sales and service processes.
- A rewarding career path with diverse opportunities for professional development.
- A culture that promotes teamwork and cross-functional collaboration to achieve business goals.
- A competitive compensation and benefits package.
- Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.
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Toronto, Ontario, Canada Scotiabank Full timeJob SummaryWe are seeking a highly skilled Senior Manager to lead our Sales Operations and Third Party Vendor Management team. As a key member of our Contact Centre leadership team, you will be responsible for developing and implementing operational sales strategies to drive revenue growth and customer satisfaction.Key ResponsibilitiesDevelop and implement...
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Toronto, Ontario, Canada Scotiabank Full timeJob SummaryWe are seeking a highly skilled Senior Manager to lead our Sales Operations and Third Party Vendors team. As a key member of our organization, you will be responsible for developing and implementing operational sales strategies to drive revenue growth and improve customer experience.Key ResponsibilitiesDevelop and implement operational sales...
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Toronto, Ontario, Canada Scotiabank Full timeJob SummaryWe are seeking a highly skilled Senior Manager, Sales Operations and Third Party Vendors to join our team at Scotiabank. This role will be responsible for developing and implementing operational sales strategies and tactics to drive increased efficiencies, improved customer experiences, and incremental revenue.Key ResponsibilitiesDevelop and...
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Senior Director, Third Party Risk Management
1 month ago
Toronto, Ontario, Canada CIBC Full timeAbout the RoleWe are seeking a highly experienced and strategic Senior Director to lead our Third Party Risk Management function. As a key member of our US Technology, Infrastructure & Innovation team, you will be responsible for developing and implementing a comprehensive third party risk management strategy that aligns with our business objectives.Key...
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Senior Director, Third Party Risk Management
1 month ago
Toronto, Ontario, Canada CIBC Full timeAbout the RoleWe are seeking a highly experienced and strategic Senior Director to lead our Third Party Risk Management function. As a key member of our US Technology, Infrastructure & Innovation team, you will be responsible for developing and implementing a comprehensive third party risk management strategy that aligns with our business objectives.Key...
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Senior Director, Third Party Risk Management
4 weeks ago
Toronto, Ontario, Canada CIBC Full timeAbout the RoleWe are seeking a highly experienced and strategic Senior Director to lead our Third Party Risk Management function. As a key member of our US Technology, Infrastructure & Innovation team, you will be responsible for developing and implementing a comprehensive third party risk management strategy that aligns with our business objectives.Key...
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Senior Director, Third Party Risk Management
4 weeks ago
Toronto, Ontario, Canada CIBC Full timeAbout the RoleWe are seeking a highly experienced and strategic Senior Director to lead our Third Party Risk Management function. As a key member of our US Technology, Infrastructure & Innovation team, you will be responsible for developing and implementing a comprehensive third party risk management strategy that aligns with our business objectives.Key...
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Senior Manager, Third Party Risk Programs
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Senior Director, Third Party Risk Management
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Toronto, Ontario, Canada CIBC Full timeAbout the RoleWe are seeking a highly experienced and strategic Senior Director to lead our Third Party Risk Management function. As a key member of our US Technology, Infrastructure & Innovation team, you will be responsible for developing and implementing a comprehensive third party risk management strategy that aligns with CIBC's risk tolerance and...
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Senior Director, Third Party Risk Management
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Toronto, Ontario, Canada CIBC Full timeAbout the RoleCIBC is seeking a seasoned professional to lead our Third Party Risk Management team. As a key member of our organization, you will be responsible for developing and implementing strategies to mitigate risks associated with third-party vendors.Key ResponsibilitiesDevelop and maintain a comprehensive third-party risk management program, ensuring...
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Senior Director, Third Party Risk Management
2 months ago
Toronto, Ontario, Canada CIBC Full timeAbout the RoleCIBC is seeking a seasoned professional to lead our Third Party Risk Management team. As a key member of our organization, you will be responsible for developing and implementing strategies to mitigate risks associated with third-party vendors.Key ResponsibilitiesDevelop and maintain a comprehensive third-party risk management program, ensuring...
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Senior Director, Third Party Risk Management
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Toronto, Ontario, Canada CIBC Full timeAbout the RoleWe are seeking a seasoned professional to lead our Third Party Risk Management team. As a key member of our organization, you will be responsible for developing and implementing strategies to mitigate risks associated with third-party vendors.Key ResponsibilitiesDevelop and maintain a comprehensive third-party risk management program, ensuring...
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Senior Director, Third Party Risk Management
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Toronto, Ontario, Canada CIBC Full timeAbout the RoleWe are seeking a seasoned professional to lead our Third Party Risk Management team. As a key member of our organization, you will be responsible for developing and implementing strategies to mitigate risks associated with third-party vendors.Key ResponsibilitiesDevelop and maintain a comprehensive third-party risk management program, ensuring...
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Head of Third Party Security
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Toronto, Ontario, Canada CIBC Full timeAbout the RoleCIBC is seeking a seasoned professional to lead our Third Party Risk Management team. As a key member of our organization, you will be responsible for developing and implementing strategies to mitigate risks associated with third-party vendors.Key ResponsibilitiesDevelop and maintain a comprehensive third-party risk management program, ensuring...
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Head of Third Party Security
2 months ago
Toronto, Ontario, Canada CIBC Full timeAbout the RoleCIBC is seeking a seasoned professional to lead our Third Party Risk Management team. As a key member of our organization, you will be responsible for developing and implementing strategies to mitigate risks associated with third-party vendors.Key ResponsibilitiesDevelop and maintain a comprehensive third-party risk management program, ensuring...
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Senior Vendor Management Analyst
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Director of Vendor Governance
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Toronto, Ontario, Canada CIBC Full timeAbout the RoleWe are seeking a highly experienced and strategic leader to join our team as a Senior Director, Third Party Risk Management. This is a critical role that requires a deep understanding of third-party risk management and a proven track record of success in leading high-performing teams.Key ResponsibilitiesDevelop and Implement Risk Management...
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Senior Vendor Management Analyst
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Toronto, Ontario, Canada Healthcare of Ontario Pension Plan Full timeWhy you'll love working with us:We're a dynamic team at the Healthcare of Ontario Pension Plan, and we're looking for a skilled Senior Vendor Management Analyst to join us. As a key member of our IT team, you'll play a critical role in ensuring the successful delivery of third-party technology services that support our pension promise.Key...
