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Data Analyst

2 months ago

Canada Heritage Plus Full time
Job Description

We are seeking a highly skilled Data Analyst to join our team in Montreal, Quebec. This is a full-time, bilingual position that requires excellent technical knowledge and communication skills.

Key Responsibilities
  • Provide technical support and maintenance within the organization's desktop computing environment.
  • Install, diagnose, and maintain desktop equipment, printers, software applications, and mobile devices to ensure optimal performance.
  • Support users in person or via telephone/remote control.
  • Ensure proper day-to-day operation of technology applications and equipment.
  • Perform scheduled moves, installations, and cancellations.
  • Provide quality level II support for users with a high degree of customer satisfaction.
  • Solve technical issues and/or investigate elevated issues.
  • Utilize ServiceNow for issue tracking.
  • Ensure all tickets are resolved within documented service levels.
  • Interact with asset management, network services, software systems engineering, applications development, and/or printer maintenance services.
  • Assist in developing and documenting improvements to current processes.
Requirements
  • 5+ years of experience with end user support & desktop support.
  • 5+ years of experience with Windows operating system, local/network installation, Internet Explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager & Admin Commands.
  • Excellent presentation, verbal communication, and written skills.
  • Ability to work in a team environment and commit to a flexible work schedule.
About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications, headquartered in Texas.

We are committed to our clients' long-term success and are an equal opportunity employer.