Client Relationship Specialist

4 weeks ago


St Albert, Alberta, Canada Hub International Canada West ULC (Canada West) Full time
Job Title: Client Relationship Specialist

We are seeking a highly skilled Client Relationship Specialist to join our team at Hub International Canada West ULC (Canada West). As a key member of our client services team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Support the Client Development Specialist with new builder membership applications, including client follow-up and documentation.
  • Introduce builder members to our Broker Management System (WIMS) and provide training on database functionality.
  • Develop and maintain strong, positive relationships with builder members and serve as a subject matter expert on new home warranty.
  • Collect builder fees, risk premiums, and collateral security as per terms and conditions.
  • Make renewal and expiry calls to existing clients, ensuring applications are completed and submitted to Underwriting.
  • Review and enter completion certificates, upload incomplete documents to registration.
  • Review enrollments and collect supporting documents necessary to complete and enter a new home registration.
  • Complete all membership changes, including updates to contact information and collection of documents.
  • Work with the Client Development Specialist to quote and cross-sell insurance.
  • Maintain a current understanding of specified sections of the acts and regulations regarding home warranty insurance in the geographical area of responsibility.
  • Provide builders with guidance on their obligations and requirements under home warranty protection regulations.
Requirements:
  • Level 1 or 2 General Insurance License or the willingness and desire to obtain.
  • Proficient technical skills, including Microsoft Office, Outlook, and other standard business software.
  • Exceptional time management and organizational skills.
  • Exceptional communication, both verbal and written.
  • Ability to work in a team and independently.
  • Self-motivated and a positive attitude.
  • Experience in New Home Warranty, Real Estate conveyancing, Insurance, and/or Construction would be considered an asset but is not required.
  • Post-Secondary education would be considered an asset.
  • Fluency in Cantonese or Punjabi would be an asset but is not required.
What We Offer:
  • Competitive salary range of $45,000.00 to $55,000.00.
  • Comprehensive benefit and total compensation packages, including extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses.
  • Opportunities for career growth and advancement within the organization.
  • A dynamic and welcoming company culture.
  • Excellent compensation, benefits, RRSP match, and company perks.
  • Paid educational training and vast learning opportunities.
Why Choose Hub International Canada West ULC (Canada West)?

We are a rapidly growing company that offers significant opportunity for advancement. Our team is dedicated to providing exceptional service to our clients, and we are committed to creating a positive and inclusive work environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional client service, we encourage you to apply for this exciting opportunity.



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