Retail Operations Associate
3 weeks ago
About Sephora
Sephora is a leading beauty retailer that has been revolutionizing the industry since its inception in the 1970s. As a subsidiary of luxury group Moët Hennessy Louis Vuitton (LVMH), Sephora offers a vast array of prestige cosmetics, skincare, body, fragrance, and haircare products from nearly 300 brands.
Our Story
Sephora's journey began in 1970s Paris, and since then, the company has expanded to over 360 stores across North America and 33 countries worldwide. Our first Canadian store opened in Toronto in 2004, and we continue to grow and evolve as a leader in the beauty industry.
Job Summary
We are seeking a highly motivated and detail-oriented Quality Agent to join our team. As a Quality Agent, you will play a critical role in maintaining the cleanliness and upkeep of our store, ensuring a great client experience through visual pride and cleanliness of our sales floor, backstage, and washrooms.
Key Responsibilities
- Maintain and execute quality cleaning timelines to ensure a clean and organized store environment.
- Complete daily tasks and checklists to ensure all areas of the store meet our high standards.
- Organize stock, supplies, testers, and samples to ensure efficient inventory management.
- Maintain Sephora's visual and merchandising standards at all times, including maintaining standards of cleanliness and organization within assigned zones.
- Assist in maintaining standards of safety and cleanliness of backstage areas, including stock rooms, lockers, kitchens, and bathrooms.
- Assist in the maintenance of store animation and events to create an engaging customer experience.
- Replenish product quantities on the sales floor, adhering to Loss Prevention Standards.
Requirements
- Experience in the retail or service industry, with a focus on customer service and attention to detail.
- Excellent verbal and written communication skills to effectively interact with colleagues and customers.
- A flexible work schedule, including days, nights, and weekends, to meet the needs of our customers and store operations.
What We Offer
- A dynamic and supportive work environment with opportunities for growth and development.
- A comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role.
- A competitive compensation package, including product discounts and opportunities for advancement.
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