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Client Success Manager
2 months ago
About Noise Digital
We are a dynamic and innovative digital marketing agency dedicated to helping businesses thrive in the ever-evolving online landscape. We pride ourselves on our collaborative approach, data-driven strategies, and commitment to delivering exceptional results for our clients.
Job Description: Client Success Manager
As a Client Success Manager at Noise Digital, you will be the primary point of contact for our valued clients, fostering strong relationships and ensuring their satisfaction. You will play a pivotal role in understanding their business objectives, developing tailored strategies, and driving successful outcomes.
- Client Relationship Management:
- Serve as the main point of contact for assigned clients, building trust and rapport through regular communication and proactive engagement.
- Deeply understand client businesses, their target audiences, and their marketing goals to provide insightful recommendations and solutions.
- Collaborate closely with internal teams, including creative, strategy, and analytics, to ensure seamless execution of client campaigns and projects.
- Identify opportunities for cross-selling and upselling services to enhance client value and drive revenue growth.
- Project Management:
- Oversee the planning, execution, and delivery of client projects, ensuring adherence to timelines, budgets, and quality standards.
- Proactively manage project risks and issues, implementing effective mitigation strategies to ensure successful outcomes.
- Track project progress, communicate updates to clients, and provide regular performance reports.
- Financial Management:
- Manage client budgets effectively, ensuring accurate tracking of expenses and revenue.
- Forecast project resource requirements and optimize resource allocation to maximize efficiency.
