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Customer Engagement Specialist
3 months ago
- Performance-based bonuses
- Company events
- Employee discounts
- Career advancement opportunities
- Training and development programs
Become a vital part of a remarkable growth journey in the fitness sector. With numerous locations and more on the horizon, our role as a Brand Ambassador presents significant opportunities for professional development and career progression.
Position Overview:
As a Customer Engagement Specialist, you will play a crucial role in fostering a welcoming and supportive environment that enhances the experiences of our team members and the community. If you have a passion for fitness, a commitment to outstanding customer service, and a drive to contribute to a shared mission, we invite you to consider this opportunity.
Key Responsibilities:
- Actively generate new business through member referrals, corporate outreach, territory engagement, and telephone inquiries, ensuring diligent follow-up on sales leads.
- Surpass personal sales targets by employing effective sales techniques and strategies.
- Exhibit unwavering integrity and uphold company core values in all interactions.
- Deliver exceptional customer service while managing member accounts and scheduling introductory sessions.
- Cultivate a friendly atmosphere for colleagues, members, and guests at all times.
- Show enthusiasm, passion, friendliness, and ambition in every interaction.
- Handle phone communications with professionalism, making outbound calls for trial memberships and other leads.
- Maintain a tidy facility and promptly address member requests and concerns.
- Greet all members and guests warmly, ensuring consistent engagement.
- Effectively communicate special events, club services, programs, and schedules to members and guests.
- Serve as a knowledgeable resource on all aspects of club facilities, services, and operational hours.
- At least 1 year of experience in a customer-focused role, ideally within a similar industry.
- Strong communication skills, both written and verbal.
- Commitment to exceptional customer service and exceeding expectations.
- CPR/AED certification required (can be obtained within 30 days of hire).
- Ability to lift or move up to 50 lbs.
- Prolonged standing and walking required for daily responsibilities.
Crunch Fitness Canada is a prominent franchisee of Crunch Canada, rapidly expanding its presence across the country. Led by a management team with extensive experience in the fitness industry, Crunch Fitness provides an unparalleled value to its members and the community, regardless of fitness level.
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