Bilingual Customer Service Representative
4 weeks ago
Fed Supply, a leading employment agency in the Greater Montreal area, is seeking a highly skilled Customer Service Agent to join our team. As a bilingual customer service agent, you will be responsible for providing exceptional customer service to our clients in the construction industry.
Main Responsibilities:
- Contribute to the company's image by ensuring the quality of information provided to customers.
- Ensure and monitor the integrity and accuracy of information entered into the customer management system when opening and updating customer accounts.
- Assist customers with account openings, updates, payments, complaints or requests for information, by telephone, return e-mail or letter, or in direct contact with customers.
- Explain product sales conditions clearly and fairly.
- Conduct customer satisfaction surveys.
- Monitor and validate exceptional transactions on a daily basis, whether declared or not, and if necessary, draw up an analysis report to share information.
- Participate in call center activities as defined by the Customer Service Supervisor.
Requirements:
- Completed DES.
- One (1) to three (3) years' experience in customer service.
- Communication skills (English and French) and computer skills (an important asset).
- Customer service orientation and self-control.
- Ability to multitask.
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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