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Customer Service Agent
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent - Dispute Resolution Specialist. In this role, you will be responsible for handling customer inquiries and resolving disputes related to transactions on their accounts.
Key Responsibilities- Respond to customer calls and emails regarding disputed transactions
- Provide detailed assistance to customers in resolving disputes and preventing fraud
- Build strong relationships with customers, colleagues, and partners
- Collaborate with internal teams to resolve complex customer issues
- Escalate customer concerns to senior colleagues as needed
You will be part of a dynamic team of 22 colleagues in the Fraud Prevention and Detection sector. Our team is known for its curiosity and commitment to achieving our mission. We strive to have a positive impact on people's lives through our work in fraud and dispute resolution.
What We Offer- A competitive salary starting at $23.75 per hour
- A comprehensive benefits package, including health and wellness programs
- A generous retirement plan
- Opportunities for career growth and advancement
- A dynamic and inclusive work environment
- High school diploma or equivalent
- Previous experience in customer service or sales
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
