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Lead Application Support Analyst

3 months ago

Toronto, Ontario, Canada MUFG Investor Services Full time
Position Overview:

Due to the increasing demand and expansion within the Application team, we are seeking a Senior Application Analyst. In this pivotal role, you will oversee the execution of internal operations and support, collaborating with vendors and being part of an internal team that manages a portfolio of both in-house and vendor applications. Your contribution will be essential in bridging our teams with the IT solutions group.

Key Responsibilities:

  • Serve as a vital member of a global support team within the IT Core Operations Domain.
  • Deliver Level 2 Incident & Problem Management support by liaising with vendors and/or internal support teams to address technical and user challenges during product migrations and Business As Usual (BAU) operations.
  • Document IT user procedures and requirements pertaining to IT Change Management.
  • Create documentation for business user procedures and facilitate user training.
  • Assist Project Managers with ongoing projects related to Public Markets and Business Core Operations Solutions.
  • Participate in the coordination and deployment of new platform releases alongside business users.
  • Enhance and develop platforms to boost automation and maximize feature utilization.
  • Coordinate internally among various IT functions and groups to ensure high-quality service delivery and complete ownership of issues until resolution.
  • Contribute to business value by identifying process limitations and improvements, demonstrating the ability to negotiate and implement these changes.
  • Respond to regulatory and audit requirements by providing necessary support for information requests.
  • Support the organization in Business Continuity and Disaster Recovery initiatives.

Qualifications:

  • A minimum of a college degree in a Business or IT-related field.
  • 1-3 years of experience in a team providing analytical support and administration of business applications.
  • Familiarity with applications, systems, and application architecture/platforms.
  • Understanding of the System Development Lifecycle and standard software development methodologies, including ITIL standards (certification is a plus).
  • Experience in creating and executing test scripts and methodologies.
  • Proficient technical writing and documentation skills.

Preferred Qualifications:

  • Knowledge of Application/Database infrastructure setup and management.
  • Familiarity with Citrix platforms.
  • Proficient in MS-Office and MS Visio.
  • Good understanding of Microsoft Windows Server environments, Linux, Java applications, Microsoft IIS, Apache Tomcat, SQL Server, and Oracle DB.
  • Working knowledge of Mantra.

Additional Information:

At MUFG Investor Services, we offer a dynamic work environment that emphasizes innovation, client focus, and continuous learning and development. Our commitment to hybrid working ensures flexibility and a supportive culture.