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Rental Operations Manager

2 months ago

Bedford, Quebec, Canada Fraserway RV Full time
Rental Operations Manager

We are seeking a highly motivated and experienced Rental Operations Manager to join our team at Fraserway RV. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our rental fleet, ensuring exceptional customer service, and driving business growth.

Key Responsibilities:
  • Manage local rental fleet and rental supplies
  • Develop and implement processes to enhance customer service levels
  • Address and resolve customer complaints
  • Oversee rental introductions, front-office activities, and preparation of rental units
  • Manage and oversee the Housekeeping Team and activities to accepted standards
  • Manage and oversee the Pre-Delivery Inspections (PDIs) Team and activities ensuring prompt resolution of repairs and service
  • Provide written and verbal reports to the General Manager on activities on an ongoing basis
  • Plan, assign, and direct rentals employees
  • Schedule/delegate client transfers and shuttle bus drivers
  • Address and respond to any concerns or issues in the Rentals department
  • Aid in the preparation of budgets and the monitoring of expenses and financial targets for the Rentals Department
  • Aid in inspecting department areas and services to ensure compliance with health and safety and other statutory requirements
  • Supervise and provide advice, support, guidance, and direction to staff
Requirements:
  • Post-secondary diploma or degree in hospitality management, business, or a related field
  • 2 years of experience in hospitality operations and business management experience
  • 2 years of supervisory and management experience
  • Strong leadership skills: Ability to motivate, coach, mentor, and influence all levels
  • Excellent verbal and written communication skills
  • Language Skills in addition to English - Dutch/and or German speaking. French is an added asset
  • Financial planning and budgeting experience
  • Previous experience in the hospitality industry is an added asset
  • Strong time management, organization, and prioritization skills
  • Strong customer service skills, including conflict resolution skills, tact, and diplomacy
Interpersonal Skills Requirement:
  • Ability to motivate, coach, and mentor
  • Leadership capability
  • Excellent communication skills
  • Ability to influence all levels
  • Team player
  • Organizational and priority-setting skills
  • Problem-solving and analytical skills
  • Ability to multi-task
  • Service-oriented
Work Conditions:
  • Interacts with employees, management, and the public at large
  • Overtime may be required at peak times
  • Working evenings and weekends during busy season